Sales Order Manager 2

Onto Innovation

About The Position

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities As part of the Sales Operations team, you will be responsible for managing the order fulfillment process from forecast, manufacturing slot request, booking closure shipment and revenue recognition. This position requires knowledge of order acceptance policies and dedication to the excellence and accuracy of the order processing processes. The Sales Order Manager 2 is the primary point of contact for order placement by current accounts, customer service, problem resolution, fulfilling requests, sales database management, forecast implementation, etc. Additional activities will require participating in cross-functional initiatives to improve existing business processes and documentation. Knowledge of ERP system (Oracle EBS), Oracle Sales Cloud, Oracle CPQ and order acceptance policies and proficiency with Microsoft Office with emphasis on Excel also required.

Requirements

Minimum 2+ years of order management experience or equivalent business experience.
Experience in Oracle EBS, Oracle Sales Cloud, and Oracle CPQ.
Proficient in MS Office, advanced Excel, PowerPoint, Power BI
Must possess good organization, interpersonal, communication, decision-making and problem-solving skills.

Nice To Haves

Experience with letters of credit is preferred.
Experience with license management system is preferred.

Responsibilities

Work with Sales to create/Update/ maintain forecast opportunities in Oracle Sales Cloud and Oracle CPQ.
Create and maintain accurate Sales Orders in Oracle EBS
Assist to generate quotation based on sales and marketing input.
Collaborate with Sales, Finance and Legal teams to review and interpreting customer contracts to ascertain the level of SOX compliance to corporate policies.
Gather, review, and organize all documentation related to new orders.
Prepare/review clean booking checklist (CBC) to ensure all booking requirements (e.g., purchase orders, quotes, technical specs, NDA’s, Terms and Conditions, demonstration approval or clarification letters, etc.) is complete.
Process purchase orders in compliance with our SOX policies and procedures.
Collaborate with sales, finance, marketing, business unit, operations, supply chain, manufacturing, service and shipping teams to resolve order issues such as order status, parts availability, and purchase order terms.
Coordinate communications of order shipment status & configuration changes between manufacturing, account teams and customers.
Manage customer-specific reporting requirements.
Attend weekly meetings with the regions and operations to align and resolve open issues.