Sales Operations Technical Analyst

MedPro Group

106d • $50,000 - $60,000

About The Position

Wellfleet, a Berkshire Hathaway company, delivers customer-centric accident and health insurance, with quality service and uncompromising ethics. Wellfleet works to protect people against risk throughout every stage of life – from grade school to college to the workplace. Founded in 1993 as Consolidated Health Plans (CHP), Wellfleet, headquartered in Springfield, Mass., is one of the nation’s leading providers of health and accident insurance products to the higher education market. Wellfleet seeks a Sales Operations Technical Analyst to support the Wellfleet sales team and the college health and special risk lines of business. The Sales Operations Technical Analyst is responsible for the onboarding of new and renewed College and Special Risk clients and programs within the client-facing Wellfleet systems environment. This role also provides operational support to the Special Risk line of business.

Requirements

• Bachelor’s degree in business, Business Systems, or a related field
• 1+ years of Student Health Insurance experience, preferred
• Basic understanding of health insurance terminology, health insurance policies and brochures
• Proficiency in using digital platforms and various digital tools, along with the ability to troubleshoot issues and adapt to new applications and internal company systems
• Excellent analytical skills, with the ability to effectively identify, communicate, and address potential issues
• Outstanding attention to detail with the ability to problem-solve, conduct thorough research and provide issue resolutions
• Excellent verbal and written communication skills
• Ability to maintain professionalism, composure and diplomacy while working with internal departments and external vendors, under demanding or challenging situations
• Demonstrated ability to efficiently manage multiple assignments and prioritize tasks in a fast-paced environment to meet deadlines
• Ability to work independently and contribute collaboratively within the department and across the organization
• Proficiency in MS Office Suite, specifically Word, Excel, PowerPoint and Outlook

Responsibilities

• Systems Set-up: User Platform (i.e. Spartacus), landing pages, enrollment and waiver sites
• Configure Wellfleet’s external client-facing websites and applications to support the waive/enroll/member experience for Student Health Insurance Plans and Special Risk Plans
• Oversight of onboarding and offboarding internal users and clients within company platform
• Support internal stakeholders with satisfying regulatory and filing requirements
• Complete system enhancement requests and perform functional acceptance testing of IT code
• Provide technical assistance and support to end users and troubleshooting system issues within the user platform
• Collaborate with members of the IT and Development teams to resolve complex technical issues
• Manage the shared BIT email box including monitoring and execution of support requests
• Collaborate on meetings with Sales Operations, Client Relationship Managers, Enrollment staff, brokers, and school administrators to review enrollment guidelines and landing page configurations
• Identify areas for process improvement, and at times lead process improvement efforts
• Develop process guidelines to document existing or newly developed workflows
• Act as a liaison between Sales Operations and IT to convey process optimization opportunities and ensure these are executed upon
• Collaborate regularly with members of the IT Department to ensure efficient execution, communication, and effective dissemination of information around system/process changes and enhancements to internal stakeholders
• Understand the target vision and communicate that vision to stakeholders
• Collaborate with Business Analysts to help clarify questions that engineers may have on requirements, as needed
• Cross train and serve as backup to Sales Operations Specialist with RFPs, Proposals, Sales mailbox, and other tasks as needed
• Perform other duties as assigned

Benefits

• Life insurance
• Health insurance
• Dental insurance
• Vision insurance
• 401K retirement plan
• Short- and long-term disability coverage
• Flexible/dependent care spending account
• Tuition reimbursement
• Business casual dress

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees