Sales Operations, Systems Manager

Dealer Tire•Cleveland, OH

11d•$95,000 - $105,000

About The Position

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in! Base Pay Range: $95,000-$105,000 As a Sales Operations System Manager, your essential job functions will include the following: Sales Requests & Systems Coordination Act as the primary liaison between Sales Operations and the sales organization (leadership, field teams, etc.) for tools, reporting, and process requests, including new initiatives and enhancements to existing systems. Review, clarify, and refine user stories by defining objectives, scope, success criteria, and business value. Assess business requests to determine the most effective solution or platform (e.g., Salesforce, Power BI, or other systems). Validate that all requests align with sales strategies and leadership priorities; document decisions and rationale for whether to reuse, enhance, or build new solutions, and ensure leadership alignment on each request. Compile requests, analyze business impact, and provide prioritized recommendations to Sales Operations leadership, including Managers, Directors, and VPs. Collaborate with Sales Operations team members (Analysts, Project Managers/Coordinators) and cross-functional partners such as IT to translate approved requests into detailed user stories and desired outcomes, ensuring clear direction and context. Support change‑management efforts by helping prepare the field for new tools and processes, including communication, rollout planning, and adoption support. Sales Tools & Reporting Optimization Develop a deep, broad understanding of Salesforce, other systems, and related processes across assigned functional areas and products, maintaining a holistic view of cross-functional processes and system interactions. Proactively engage RSDs, field sales managers, field team, and key user groups to surface ideas, uncover pain points, and gather adoption insights—acting as the field’s voice in tool and reporting evolution. Continuously assess the effectiveness of the sales toolset to identify opportunities for simplification, modernization, or automation. Seek out creative ways to elevate existing tools and dashboards, exploring advanced visualizations, integrations, and workflows based on field feedback and business needs. Strengthen reporting and tool governance by cataloging tools/reports, reducing duplication, and recommending consolidation or retirement where appropriate. Salesforce Platform Management and Support Build/maintain Salesforce reports and dashboards; align with Power BI outputs and governance standards. Collaborate with Sales Science on Power BI datasets, visuals, and usability; perform light development (basic DAX/calculated columns) as needed. Develop quick prototypes or functional mockups to validate requirements before full development. Run point on larger Salesforce initiatives, including workflow creation, object enhancements, etc. Align project priorities and enhancement requests with Sales Operations leadership. Submit and manage requests through ServiceNow, ensuring clarity and accuracy. Translate business needs into clear, well‑defined user stories to guide IT development teams. Participate in design sessions to shape functionality, as needed. Partner closely with IT to remove blockers and plan sequencing. Coordinate UAT and feedback capture. Collaborate with Sales Operations teammates on communications, training, and rollout once project work is completed. Provide clear, consistent progress updates to key stakeholders throughout the project lifecycle to ensure visibility, alignment, and timely decision‑making. Other Duties as Assigned.

Requirements

Bachelor’s degree in business, computer science, information technology/information systems, systems engineering, or related fields.
4-6 years’ experience in an operations-focused role.
Experience with systems and platforms such as Salesforce, OBIEE, Power BI, Snowflake, strongly preferred.
Strong communicator able to convert business needs into technical requirements and clearly explain technical concepts to non‑technical stakeholders.
Creative systems thinker and problem solver with a strong business knowledge base.
Strong project management skills and high attention to detail.
Excellent written and verbal communication skills.
Demonstrated ability to quickly build relationships across teams and levels.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Comfortable working in fast-paced environments with shifting priorities.
Ability to run meetings, document actions, and maintain trackers.
Continuous viewing from and inputting to a computer screen
Sitting for long periods of time
Travel as necessary, <10%

Nice To Haves

Automotive industry experience is a plus

Responsibilities

Act as the primary liaison between Sales Operations and the sales organization (leadership, field teams, etc.) for tools, reporting, and process requests, including new initiatives and enhancements to existing systems.
Review, clarify, and refine user stories by defining objectives, scope, success criteria, and business value.
Assess business requests to determine the most effective solution or platform (e.g., Salesforce, Power BI, or other systems).
Validate that all requests align with sales strategies and leadership priorities; document decisions and rationale for whether to reuse, enhance, or build new solutions, and ensure leadership alignment on each request.
Compile requests, analyze business impact, and provide prioritized recommendations to Sales Operations leadership, including Managers, Directors, and VPs.
Collaborate with Sales Operations team members (Analysts, Project Managers/Coordinators) and cross-functional partners such as IT to translate approved requests into detailed user stories and desired outcomes, ensuring clear direction and context.
Support change‑management efforts by helping prepare the field for new tools and processes, including communication, rollout planning, and adoption support.
Develop a deep, broad understanding of Salesforce, other systems, and related processes across assigned functional areas and products, maintaining a holistic view of cross-functional processes and system interactions.
Proactively engage RSDs, field sales managers, field team, and key user groups to surface ideas, uncover pain points, and gather adoption insights—acting as the field’s voice in tool and reporting evolution.
Continuously assess the effectiveness of the sales toolset to identify opportunities for simplification, modernization, or automation.
Seek out creative ways to elevate existing tools and dashboards, exploring advanced visualizations, integrations, and workflows based on field feedback and business needs.
Strengthen reporting and tool governance by cataloging tools/reports, reducing duplication, and recommending consolidation or retirement where appropriate.
Build/maintain Salesforce reports and dashboards; align with Power BI outputs and governance standards.
Collaborate with Sales Science on Power BI datasets, visuals, and usability; perform light development (basic DAX/calculated columns) as needed.
Develop quick prototypes or functional mockups to validate requirements before full development.
Run point on larger Salesforce initiatives, including workflow creation, object enhancements, etc.
Align project priorities and enhancement requests with Sales Operations leadership.
Submit and manage requests through ServiceNow, ensuring clarity and accuracy.
Translate business needs into clear, well‑defined user stories to guide IT development teams.
Participate in design sessions to shape functionality, as needed.
Partner closely with IT to remove blockers and plan sequencing.
Coordinate UAT and feedback capture.
Collaborate with Sales Operations teammates on communications, training, and rollout once project work is completed.
Provide clear, consistent progress updates to key stakeholders throughout the project lifecycle to ensure visibility, alignment, and timely decision‑making.
Other Duties as Assigned.