Sales Operations Systems Manager

PTC, Inc. • Portland, ME

50d • $88,000 - $145,000

About The Position

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Role Overview The Kepware Sales Operations Systems Manager is responsible for the overall strategy, administration, and optimization of revenue technology stack. This role ensures that systems supporting Sales, Marketing, and Customer Success are integrated, scalable, and provide reliable data for forecasting and decision-making. It is both technical and strategic, serving as a critical bridge between revenue-generating teams and IT.

Requirements

• Bachelor's degree in business, Information Systems, or related field; Master's preferred.
• 7+ years of experience in Revenue Operations, Sales Operations, or Business Systems roles.
• Deep hands-on expertise in CRM administration (Salesforce) and GTM tech stack.
• Familiarity with billing platforms and integration tools.
• Strong analytical and problem-solving skills; basic proficiency in SOQL is a plus.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
• Experience in fast-paced, high-growth environments.
• Prior experience in a software or SaaS company.
• Exposure to global operations and multi-regional sales structures.
• Familiarity with cloud marketplaces (AWS, Azure) and partner ecosystems.

Responsibilities

• Own the architecture, configuration, and optimization of Salesforce and related RevOps platforms.
• Oversee end-to-end management of CRM and billing platforms including user roles, permissions, and security settings.
• Evaluate and implement new tools and integrations to support GTM teams.
• Design and maintain automated workflows across platforms to eliminate inefficiencies and increase productivity.
• Lead efforts to automate routine tasks and improve lead scoring, routing, and opportunity management.
• Resolve system errors and integration issues.
• Drive high standards for data hygiene and governance across all revenue systems.
• Act as a liaison between Sales, Marketing, Finance, IT, and Product to align system capabilities with business needs.
• Translate business requirements into scalable system designs and improvements.
• Support strategic initiatives such as partner enablement and cloud marketplace integration.
• Lead system implementation and enhancement projects from requirements gathering to deployment.
• Manage sprint planning, backlog grooming, and release cycles.
• Create technical documentation and deliver training sessions for new tools and processes.
• Mentor and manage system analysts and administrators.
• Foster a service-oriented culture focused on enabling GTM teams.
• Champion best practices in system usage and data management.

Benefits

• Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock.
• Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Publishing Industries
• Number of Employees: 5,001-10,000 employees