Sales Operations Supervisor - Order Management

The objective of the Sales Operations Supervisor is to guide and lead efforts with the Order Management Team to reduce order fulfillment time, reduce transactional times, reduce costs, ensure overall customer satisfaction, and to continually improve communications, product fulfillment, and processes to ensure Sales Operational efficiencies. Must have an in depth understanding of order processes and be able to clearly communicate them and identify areas for improvement. Developing visibility to key metrics that measure our effectiveness in managing the Order Book is important for this role. Will work directly with many different departments to problem solve and/or coordinate the needs of the Sales organization and manage the Order Management Team to reach the highest levels of service. Will also be required to generate, read, and react to certain sales reports related to Order Management and/or Special Projects, and then document and communicate the sales process or decision.