The UPS Store Sales Operations Specialist (Hybrid)

UPS

1d•$24 - $40•Hybrid

About The Position

SUMMARY: The Sales Operations Specialist plays a critical role in supporting Franchise Development by ensuring the accurate, compliant, and timely processing of franchise applications and agreements for The UPS Store franchise opportunity. This position works cross‑functionally with Sales, Real Estate, Legal, Transfers, Accounting, and Finance to coordinate the documentation, payments, and approvals required to award franchise licenses. The role requires strict adherence to Federal Trade Commission (FTC) franchising regulations and company policies, as well as a high level of integrity, accountability, and discretion when handling franchise agreements, financial information, and personal data. Strong attention to detail and effective communication skills are essential to successfully coordinating with multiple departments and levels of staff.

Requirements

Bachelor’s degree (preferred)
2-5 years' experience in office administration or sales.
Strong attention to detail and high level of accuracy
Ability to manage sensitive and confidential information responsibly
Excellent written and verbal communication skills
Ability to coordinate effectively with various departments and levels of staff
Proficiency in Microsoft Office and CRM or document management systems.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Experience in franchising a plus.
Salesforce experience a plus

Responsibilities

Support the Franchise Development team throughout the franchise awarding process, ensuring all required documentation and payments are complete, accurate, and properly executed.
Verify, process, and track franchise applications, agreements, disclosure acknowledgements, and related documents in accordance with internal policies and FTC franchising regulations.
Maintain accurate records, databases, and audit trails related to franchise sales and agreements.
Handle confidential and sensitive information with a high degree of accuracy, professionalism, and discretion.
Ensure all franchise sales activities comply with federal and state franchise laws, including FTC disclosure and timing requirements.
Provide clear, timely communication and status updates to internal teams and leadership as needed.
Identify process gaps or inefficiencies and recommend improvements to enhance sales operations and compliance.
Provide high‑level support to the department as needed to ensure continuity of operations.
Serve as back‑up support for the Sales Operations Reporting function, including updating and maintaining reports as required.
Assist with the onboarding and training of new department employees on processes, tools, and compliance requirements.
Update and maintain job quick reference guides (QRGs) and standard operating procedures (SOPs) to ensure accuracy, consistency, and alignment with current processes, and to support effective training of new team members.
Develop working knowledge of company‑wide programs, systems, and procedures to ensure inquiries and issues are routed appropriately and escalated when necessary.