Sales Operations Specialist

Almo • Philadelphia, PA

20h

About The Position

This position is responsible for supporting daily operational and systems-related issues that occur with all Fulfillment customers, including those related to Service Level Agreements.

Requirements

• Bachelors degree or equivalent work experience
• Strong verbal and written communication skills
• Proficiency in Microsoft Office: Word, Excel and PowerPoint
• Excellent problem solving ability
• Working background in the consumer electronics, consumer goods and/or appliance industry preferred
• Ability to multi-task and exceed customer expectations and responsiveness
• Sound analysis and critical decision making skills
• Ability to multi-task and handle a fast paced environment.
• Accuracy, reliability, and dependability are a must.
• Able to work well with others, both inside and outside the office.

Nice To Haves

• Working background in the consumer electronics, consumer goods and/or appliance industry preferred

Responsibilities

• Review late-order dashboards, emails and reports daily to resolve issues and meet Service Level Agreements for all Fulfillment customers
• Function as the primary point of contact for Customer Service, Sales and IT to resolve day-to-day customer facing issues.
• Work closely with Corporate Operations and individual DCs to ensure shipping in a timely manner, shipping according to individual customer requirements, and that all Customer SLAs are being met
• Work to keep compliance chargebacks to a minimum and customer satisfaction at a maximum by managing Service Level Agreement adherence across all Fulfillment customer accounts.
• Act as a liaison between Accounting and Inside Sales to ensure all Fulfillment customer(s) A/R are being kept as clean as possible at all times
• Coordinate with both Sales and Upper Management to enforce MAP compliance
• Coordinate with Sales and Product Management to execute inventory reserves for key customers and promotions
• Perform ad hoc reporting as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level