Catalyst Education-posted 5 days ago
$70,000 - $80,000/Yr
Full-time • Mid Level
Remote • Austin, TX
1-10 employees

Sales Operations Specialist at Catalyst Education The Mission: Catalyst Education is transforming how college students are motivated to persist through their education with high-quality digital learning tools. As we scale, we need a builder to construct our sales operations backbone. Role Summary The Sales Operations Specialist will be a foundational member of our Go To Market teams, responsible for optimizing and maintaining our core go-to-market technology stack, with a primary focus on Salesforce. This role is ideal for a proactive, detail-oriented professional who thrives on turning complex data and processes into clean, predictable systems. You will play a crucial role in operationalizing key metrics, implementing emerging AI technologies, and ensuring the Go To Market teams have the data and tools needed to accelerate our growth and mission.

  • Salesforce Instance Oversight: Own the system design, object hierarchy, and automations (Flows) for New Business, Renewals, and Account Management.
  • Bridge the Tool Gap: Build and maintain robust syncs between Salesforce and Airtable. You will ensure Product, Content, and Finance teams have real-time access to sales data without leaving their necessary tools.
  • Lead AI Initiatives: Pilot and implement Salesforce Agentforce and AI tools to automate lead routing, inbox management, and data entry.
  • Own the Forecast: Partner with Revenue Leadership to ensure data integrity, delivering accurate pipeline reporting and "truth-telling" dashboards.
  • Scale Processes: Design and document workflows that handle complex product relationships (Sections, Courses, ISBNs) and seamless handoffs between Sales, Success, and Finance.
  • Drive Efficiency: Identify bottlenecks in the funnel and fix them. Ensure Salesforce is intuitive for reps, not an administrative burden.
  • Experience: 2+ years of demonstrated experience in Revenue Operations, Sales Operations, or Systems Administration.
  • Salesforce Mastery: Advanced proficiency in Salesforce Administration, including hands-on experience in building and deploying complex workflows, validation rules, and complex object relationships. Certified Administrator (ADM 201) is highly preferred.
  • The AI Edge: Proven experience or a demonstrated active interest in exploring, piloting, or implementing Agentforce, Einstein GPT, or other AI-driven sales/service tools is a must.
  • Business Fluency: Strong understanding of core EdTech SaaS metrics (Renewal business, adoption cycles, student pay models) and how to operationalize tracking of revenue cycles.
  • Analytical & Detail-Oriented: A genuine love for solving complex problems and an uncompromising dedication to data accuracy and process cleanliness.
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Flexible PTO
  • Remote work schedule
  • Home office stipend
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