Sales Operations Specialist

REXEL•Carrollton, TX

About The Position

We are looking for a Sales Operations Specialist to join our Rexel USA team in Carrollton, TX! Summary: The Sales Operations Specialist is responsible for providing sales support for branch and sales teams. Develop and implement processes for deployment and adoption of digital tools to increase sales productivity and customer ease of doing business. What You'll Do: Optimize the sales process by proactively identifying delays and inefficiencies within order fulfillment and customer processes Lead the implementation of the strategic initiatives to improve operational efficiency and enhance customer satisfaction, including inventory management, business profitability, and timely delivery Collaborate with sales, marketing, supply chain, and finance teams to align sales operations with overall business objectives Evaluate, implement, and optimize sales technology tools and systems, such as CRM Software, sales automation tools, and analytics platforms Complete data analysis to identify trends, make informed decisions, improve processes and support sales teams’ initiatives using business tools Support sales teams with training and documentation Maintain sales process policies, procedures, and best practices Lead the process standard for new local initiative Be responsible for executing standard sales processes in the region while enhancing and adapting them to meet local market needs and challenges Assist with order processing and addressing standard customer service requests, while serving as an escalation point for complex or urgent customer service issues beyond standard requests to ensure timely resolution Other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Requirements

3+ years of experience in Sales, procurement, and/or operations
Experience working with CRM systems (e.g., Dynamics) and sales analytic tools
Experience in project management
High School or GED - Required

Nice To Haves

Experience in the electrical distribution industry a plus
4 Year / Bachelor's Degree - Preferred
Knowledge of electrical distribution industry, current market, customers, suppliers, and competitors
Understanding of the sales process through the lifecycle of an order
Solid presentation skills
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Ability to prioritize workload and seek process and productivity improvements

Responsibilities

Optimize the sales process by proactively identifying delays and inefficiencies within order fulfillment and customer processes
Lead the implementation of the strategic initiatives to improve operational efficiency and enhance customer satisfaction, including inventory management, business profitability, and timely delivery
Collaborate with sales, marketing, supply chain, and finance teams to align sales operations with overall business objectives
Evaluate, implement, and optimize sales technology tools and systems, such as CRM Software, sales automation tools, and analytics platforms
Complete data analysis to identify trends, make informed decisions, improve processes and support sales teams’ initiatives using business tools
Support sales teams with training and documentation
Maintain sales process policies, procedures, and best practices
Lead the process standard for new local initiative
Be responsible for executing standard sales processes in the region while enhancing and adapting them to meet local market needs and challenges
Assist with order processing and addressing standard customer service requests, while serving as an escalation point for complex or urgent customer service issues beyond standard requests to ensure timely resolution
Other duties as assigned

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within