Sales Operations, Senior Business Systems Analyst

Atlassian • Austin, TX

99d • $153,000 - $199,750

About The Position

Atlassian is looking for a strategic and results-oriented Senior Business Systems Analyst to join our Revenue Operations team. In this role, you will be a critical partner to our SMB sales and SDR teams, driving high-impact projects that scale and modernize (think AI, agents, automation…) our global high velocity sales organization. As a senior-level individual contributor, you'll be a key driver of change and optimization throughout the entire sales cycle, but with a focus on using your deep understanding of top-of-funnel sales processes, tactics and technology to translate business needs into solutions that will yield step-change improvements in efficiency and accelerate revenue growth. You'll be the strategic architect behind our SDR operations, leveraging AI and automation to create a world-class, high velocity sales machine. This role is perfect for someone who thrives at the intersection of technology, process optimization, and sales performance.

Requirements

• 7+ years of experience in Sales Operations or Revenue Operations within the high-tech or enterprise software industry.
• Proven experience in a high-growth, enterprise software environment with a deep understanding of direct and channel sales ecosystems in the SMB and Enterprise segments.
• Strong knowledge of the full sales cycle, from lead generation to post-sales motions like expansion and renewal.
• Deep expertise in the top-of-funnel sales processes and tools, with 3+ years of experience supporting a high-velocity sales function.
• Expert-level knowledge of the Salesforce platform, with the certifications to back it up.
• Experience with a broad range of GTM tools (e.g., Outreach, Gong, Clay, Pocus, ZoomInfo, etc.), and a track record of identifying and acquiring or building new, impactful technologies to optimize sales experiences.
• Proficiency in process mapping, workflow design, and documentation.
• Understanding of AI/ML applications in sales and lead generation, and experience putting these tools into practice in account planning and prospecting use cases.
• Exceptional analytical skills, and experience in data analysis and visualization tools (Tableau, Looker, Excel/Google Sheets), with the ability to turn complex business challenges into clear, actionable technical requirements.
• A strong business and technical acumen, with the ability to communicate effectively with both business stakeholders and technical teams.
• A focus on goals and outcomes, not just 'shipping product'.

Responsibilities

• Design and implement a cutting-edge, tech-powered experience for our high velocity sales teams, that seamlessly integrates AI and automation into every facet of the selling process.
• Lead high-impact, strategic projects that directly influence the productivity and effectiveness of our customer-facing GTM teams.
• Partner with cross-functional stakeholders—including Sales, Marketing Ops, Data Science, and Sales Tech (IT)—to identify business challenges and deliver solutions.
• Collaborate with our sales operations and sales leadership team to ensure systems are designed and configured to meet the needs of our coverage models and GTM strategies.
• Implement and refine our sales tools for lead scoring, conversation intelligence, and performance optimization.
• Build automated workflows for lead qualification, nurturing, and follow-up, and design and implement sales cadence strategies using multi-channel outreach.
• Implement a testing framework to measure what’s working and what isn’t, and use that to drive continuous improvement in our outreach processes.
• Own the end-to-end requirements process, creating clear and detailed documentation like BRDs, process flows, and wireframes to ensure alignment and clarity across teams.
• Contribute to the full project lifecycle, from user acceptance testing and smoke testing to implementation and post-launch support.
• Collaborate with our sales analytics team to understand the sales KPIs for your stakeholders, including performance gaps and opportunities, to inform technology needs and priorities.
• Collaborate with our enablement team to develop and deliver training on new systems and processes, ensuring successful adoption and a smooth user experience.
• Stay on top of the latest tech trends to help identify and implement continuous improvements to our seller experience.

Benefits

• Health and wellbeing resources
• Paid volunteer days
• Equitable, explainable, and competitive compensation programs
• Eligibility for benefits, bonuses, commissions, and equity

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees