About The Position
The Americas Business & Sales Operations (BSO) is the center of excellence for cross-business execution performance, strategy & planning, and sales operations. The team helps scale execution, operationalize business & sales programs, drive business strategy, sales, and partner transformation that accelerate Microsoft’s business objectives locally. This role is focused on supporting the US HEALTHCARE AND LIFE SCIENCES Operating Unit (OU). We are looking to hire a Sales Operations Program Manager (SOPM) -Americas Field, Healthcare and Life Sciences Operating Unit to lead excellence in Sales Operations through orchestrating and improving key processes across their Operating Unit within the Americas. This role is a key business partner for the OU and effectively scales by utilizing standard platforms and processes. You will need to be solution-oriented, enjoy problem solving and develop effective partnerships across Sales Managers, Sales Excellence, Chief of Staff, Americas BSO Program Leads, Finance, and Incentive Compensation teams to support execution. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Requirements
- Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 5+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field
- OR equivalent experience
Nice To Haves
- 4+ years of experience in any combination of the following: lead, drive, execute sales process enablement, sales excellence, sales field reporting, sales operations programs, including but not limited to Quota Distribution, Quota Management, Revenue Excellence, Segmentation & Account Management, Employee Assignment, Territory Modeling and Annual Planning.
- 3+ years leading strategic deliverables with executive sales leaders, delivering data-driven insights, and building trusted partnerships across complex, enterprise sales organizations.
- 3+ years of experience supporting a sales organization preferred.
- Demonstrated experience building business partner relationships.
- Understanding of business management and analysis for Sales Orgs.
- Ability to use data & insight with PowerBi, Excel, etc. to support business outcomes.
- Ability to effectively prioritize and meet deadlines, adaptability during execution.
- Advanced conceptual, analytical, and problem-solving abilities.
- Ability to deal with ambiguity and changing business environments.
- Intellectual curiosity and solution oriented.
Responsibilities
- Drive Excellence in Core Sales Operations - Lead and drive sales process enablement, insight, and execution locally to achieve excellence in sales operations programs - Quota Distribution, Quota Management, Revenue Excellence, Segmentation & Account Management, Employee Assignment, Territory Modeling and Annual Planning. Partner with OU Leadership and Sales Excellence Lead (SEL).
- Manage Field Escalations - Be an advocate and drive resolution for field escalations. Advise and provide recommendations to support policy/compliance, keep field informed on escalation status and outcomes through closure (scorecard, revenue, international accounts, compensation, tools)
- Lead in Sales Operations transformation and automation with AI - Contribute ideas to leverage AI to enhance workflows and enable continuous improvement for Sales Operations processes to give time back to the field. Collaborate across Americas BSO to foster innovation and influence WW teams to deliver standards which enable speed, efficiency, and scale in the business and for the assigned operating unit (OU).
- Enable Business Insight - Provide data-driven insights for sales execution, based on standard reporting, to address business goals.
- Influence Team Culture - Actively contribute to our culture of inclusion, peer learning, and fostering collaborative cross team partnerships
- Embody our culture and values
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
