Sales Operations Program Manager (Microsoft Dynamics)

Advantage Solutions • Rogers, AR

316d • $77,500 - $100,800

About The Position

The Sales Operations Program Manager will play a crucial role in enhancing the use of Microsoft Dynamics within the organization. This position requires a blend of technical, operational, and enablement skills to support users and improve operational processes. The ideal candidate will have a strong interest in commercial technology, AI, and data management, and will thrive in a dynamic environment focused on advancing CRM capabilities.

Requirements

• Undergraduate degree.
• MSFT Dynamics Certification.
• 5 years of work experience in SalesOps/RevOps as a business administrator for Dynamics.
• Strong problem solving and analytical skills with proven outcomes.
• Good data management skills including Excel, SQL, and BI tools (PowerBI, Tableau, etc.).
• Strong written, oral, and conversational skills.
• Interest in CPG and retailing preferred.
• Strong work ethic and ability to overcome obstacles.
• Ability to build relationships.

Nice To Haves

• Experience with other technologies in modern CRM stack.

Responsibilities

• Serve as the Business Administrator with deep partnership with IT's System Administrators.
• Provide Help Desk support to Advantage's CRM users including troubleshooting, managing tickets, and developing reports.
• Develop and implement automated workflows, approvals, and processes to improve efficiency.
• Optimize processes working with Ops team-mates and business users.
• Develop reports, dashboards, and forms tailored to business needs.
• Manage routine changes in configuration and naming that do not require System Admin support.
• Be a subject matter expert on Dynamics and its application at Advantage.
• Work with training to develop end user and manager training, including onboarding new users.
• Monitor usage and adoption of the CRM system and provide recommendations for improvement.
• Support Advantage's Win/Loss Reporting in CRM for Branded Services.
• Develop KPIs dashboards for executives, leaders, and managers.
• Collaborate with Communications and IT teams to develop marketing automation capabilities.
• Own and manage Dynamics licenses.
• Work with all levels of the organization from CXO to front-line staff.
• Apply emerging technologies to accelerate insights and free up capacity for higher value activities.
• Work on ad-hoc projects and requests.

Benefits

• Remote position.
• Full-time employment.
• Salary range from $77,500 to $100,800 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree