Sales Operations Program Manager (Microsoft Dynamics)

Advantage Solutions • Saint Louis, MO

332d • $77,500 - $100,800

About The Position

The Sales Operations Program Manager (Microsoft Dynamics) position is designed for individuals who are passionate about helping users maximize their use of MSFT Dynamics. This role involves a blend of technical, operational, and enablement projects aimed at enhancing the company's CRM capabilities. The ideal candidate will have a strong background in business administration and a keen interest in commercial technology, AI, and data management. They will thrive in a dynamic environment and focus on improving user experience and operational processes.

Requirements

• Undergraduate degree.
• MSFT Dynamics Certification.
• 5 years of work experience in SalesOps/RevOps as a business administrator for Dynamics, ideally across Marketing, Sales, Customer Success, and Service Delivery.
• Strong problem-solving and analytical skills with proven outcomes.
• Good data management skills including Excel, SQL, and BI tools (PowerBI, Tableau, etc.).
• Strong written, oral, and conversational skills.
• Interest in CPG and retailing preferred.
• Strong work ethic and ability to overcome obstacles.
• Ability to build relationships.

Responsibilities

• Serve as the Business Administrator with deep partnership with IT's System Administrators.
• Provide Help Desk support to Advantage's CRM users including troubleshooting, managing tickets, developing reports, and making changes to the system due to business changes.
• Develop and implement automated workflows, approvals, and processes to improve efficiency.
• Optimize processes working with Ops team-mates and business users.
• Develop reports, dashboards, and forms tailored to business needs.
• Manage routine changes in configuration and naming that do not require System Admin support.
• Be a subject matter expert on Dynamics and its application at Advantage.
• Work with training to develop end user and manager training, including onboarding new users.
• Maintain documentation on the systems, including a business-written data dictionary.
• Monitor usage and adoption of the system and provide recommendations for improvement.
• Support Advantage's Win/Loss Reporting in CRM for Branded Services.
• Develop KPIs dashboards for executives, leaders, and managers.
• Collaborate with Communications and IT teams to develop marketing automation capabilities.
• Own and manage Dynamic licenses.
• Engage with all levels of the organization from CXO to front-line staff.
• Explore and apply emerging technologies to enhance insights and efficiency.
• Work on ad-hoc projects and requests.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree