Sales & Operations Planning Manager - PRISM

Caterpillar Inc.•Morton, IL

1d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Sales & Operations Planning Manager, you will lead a global team dedicated to driving success through the application of the Cat PRISM S&OP process. Your mission is to deliver exceptional customer experiences and achieve both Dealer and Customer business objectives by driving process excellence through best-in-class demand planning and execution. In this role, you will oversee a team of 8 PRISM Hub Managers - recognized experts in forecasting and demand planning - ensuring alignment, innovation and excellence in every customer interaction.

Requirements

Customer Focus: Experience with Caterpillar dealer networks or similar distribution models. Customer‑centric mindset focused on improving service levels and customer experience. Partnership‑driven approach to long‑term planning and forecast alignment.
Project Management: Knowledge of effective project management strategies and tactics. Experience in inventory management, S&OP and demand planning. Understanding of aftermarket, service operations, and component repair cycles.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Nice To Haves

Experience in mining, heavy equipment, or industrial aftermarket environments.
Global or regional leadership experience.

Responsibilities

Lead your team to embed rigorous demand‑planning and execution processes across our Dealer and Customer network, driving progress toward our primary goal of improved Physical Availability.
Work closely with our mining dealers and customers on the creation and transmission of their long-term component repair forecast
Ensure adequate component coverage across a dealer's service fleet
Collaborate with Dealers and Customers to improve forecast accuracy (Conformance) utilizing a continuous improvement framework
Support dealers and customers through the execution of the PRISM S&OP process
Leverage PRISM Connect to visualize demand plan and identify supply gaps and risks
Drive demand plan execution through the timely placement of future-dated orders
Support PRISM Expansion through the engagement and onboarding of additional Cat Dealers and Customers
Leverage cross-functional support from Aftermarket Sales Managers and Strategic Accounts
Champion PRISM across the Dealer and Caterpillar network