Sales Operations Manager

Folience Inc • Sumner, IA

10d

About The Position

The Sales Operations Manager is a people and process leader, responsible for optimizing sales processes, systems, and providing people leadership.  The Sales Operations Manager acts as the operational backbone of the sales organization.

Requirements

• Bachelor’s degree in business, finance, operations, or a related field, or equivalent experience.
• 5+ years of experience in sales operations, revenue operations, or sales analytics.
• Strong experience with CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics).
• Advanced proficiency in Excel and experience with reporting and dashboard tools.
• Proven ability to manage cross-functional relationships and influence without authority.
• Strong analytical, problem-solving, and communication skills.
• Experience supporting complex or custom manufacturing sales environments.
• Familiarity with ERP systems and sales-to-production handoff processes.
• Background in process improvement or Lean methodologies.

Responsibilities

• Own and continuously improve sales processes for the dealer network, from order intake through order handoff and post-sale support.
• Serve as the primary operational point of contact for internal customers, ensuring consistent processes, documentation, and communication standards.
• Oversee the Order Processors and the end-to-end order entry process, ensuring accuracy, completeness, and timely release to production.
• Oversee Sales Designers and the sales design process, ensuring vehicle designs align with customer requirements, engineering standards, and manufacturing capabilities.
• Establish, document, and enforce standard operating procedures for order entry, sales design, dealer submissions, and approvals.
• Manage CRM and sales systems, ensuring data accuracy, adoption, and reporting integrity across sales, dealers, and designers.
• Develop and maintain sales dashboards, KPIs, and performance reports.
• Support forecasting and demand planning in coordination with Finance and Operations.
• Act as the liaison between Sales and Operations/Manufacturing to ensure smooth order handoff and issue resolution.
• Support pricing governance, discount approvals, and deal review processes for dealer sales.
• Lead sales operations–related projects, including system implementations, process changes, and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager