Sales Operations Manager Hybrid

Cisco•Austin, TX

5d•$130,000 - $163,800•Hybrid

About The Position

We are looking for a highly versatile Senior Sales Operations Manager who blends deep operational expertise with the strategic perspective of a relentless, pragmatic problem-solver. In this role, you are the vital bridge connecting our direct customers and partners, the business, and our internal technical teams. The ideal candidate possesses core expertise in business operations—spanning process optimization, data analysis, and strategic planning—combined with exceptionally strong partner engagement skills. You must have an immense appetite to learn AI and apply innovative approaches to solve complex business challenges. You will navigate ambiguity, drive business outcomes, and translate pioneering technical possibilities into scalable operational improvements. Your Impact As a Sales Operations Manager in the AI & Automation Center, you will be at the heart of transforming our internal operations. You will tackle a diverse array of challenges, from identifying manual workflows ripe for automation via LLMs to acting as the operational and business lead for large-scale cross-functional initiatives. This is an exciting opportunity to act as both a strategic business partner and an innovation champion, shaping the future of our operations and directly impacting the efficiency and success of our entire organization.

Requirements

Bachelors + 8 years of related experience, OR Masters + 6 years of related experience
Experience working with customers, partners or enterprise sales teams

Nice To Haves

Demonstrated passion for AI, automation, and continuous learning, with a track record of applying new technologies to solve complex operational problems.
Proven ability to manage and influence complex partner relationships across highly matrixed, global organizations.
Strong analytical background with the ability to translate ambiguous data into clear operational strategies.

Responsibilities

Empathetic Engagement: Act in a customer-facing capacity, gathering direct feedback from customers and partners and handling their needs with high empathy.
Actionable Solutions: Take external feedback and help solution, action, and successfully execute against it in a prioritized manner.
Requirements Translation: Expertly translate ambiguous business needs and customer feedback into concrete, actionable IT and engineering requirements.
Cross-Functional Execution: Partner deeply with internal stakeholders, specifically Operations Product Managers and Engineering teams, to build and deploy solutions.
AI & Innovation: Actively learn and champion the adoption of AI, LLMs, and emerging technologies to rethink traditional processes and improve service delivery.
Focus on the "Fix": Take a highly pragmatic approach to operations. Move beyond just understanding the business context to actively driving the tangible execution of how to actually fix a problem.
Relentless Prioritization: Cut through the noise in a complex environment to identify and prioritize what truly matters most to the business and our partners.
Continuous Learning: Bring intense curiosity and drive to the role. Immerse yourself in the Cisco ecosystem, learning the intricacies of our operations to become a central operational hub.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer