Sales Operations Manager - Contracts

Moody's-posted 7 months ago
$98,400 - $142,800/Yr
Full-time • Mid Level
Remote • Chicago, IL
Administrative and Support Services
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At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. The Operations Manager (OM) is primarily responsible for the direct management of a small regional team of Contract Specialists and/or global function supporting the lead-to-cash process for a product line. The role has responsibility for supporting sales growth and creating leverage for sales professionals, while also mitigating compliance and operational risk.

  • Direct all operational responsibilities required to draft contracts, process orders, manage fulfillment, and resolve customer issues.
  • Manage and direct the responsibilities of at least 4 to 6 Contract Specialists, responsible for sales support activities such as contract generation, pricing, renewal management and fulfillment or Sales enablement activities such as onboarding, reporting/analysis and CRM development.
  • Assist the team with day to day issues, process improvement and managing work.
  • Ensure all processes and activities for team and/or region conform to corporate and departmental policies and standards.
  • Manage all personnel and HR activities including recruiting, hiring/termination, attendance, management, performance evaluations, training, and other staffing issues.
  • Partner with relevant managers to ensure specific needs/issues are addressed.
  • Coordinate with key stakeholders and SMEs to monitor commercial changes (such as new product launches) that impact operational processes and propose solutions that address business needs.
  • Facilitate professional development, cross-training, and skill-building opportunities for team.
  • Continually promote and improve career development for employees.
  • Design and implement bespoke development plans to provide opportunities and build skills supporting career objectives.
  • Proactively identify potential challenges impacting sales growth or efficiency.
  • Develop and maintain strong partnerships with functional stakeholders involved in the lead to cash processes through continuous collaboration and communication.
  • Maintain standard operating procedures (SOPs) across regions and specializations to ensure consistency and efficiency where possible.
  • Collaborate and communicate with other Sales Operations Managers globally to build strong relationships.
  • Coordinate relevant operational aspects of acquisitions including, but not limited to, integration of data, business processes and product commissioning.
  • Undergraduate/first-level degree (e.g., Bachelor's degree)
  • Minimum 5 years of experience in sales, operations, or related function supporting the quote-to-cash process.
  • Prior experience in a direct management or supervisory role (including experience managing remote employees) required.
  • Experience in leading, mentoring, and coaching employees, ability to inspire and develop employees to achieve results.
  • Excellent verbal and written communication and interpersonal skills; proven ability to influence and build relationships at all levels and across different departments or teams.
  • Demonstrates exceptional judgment and proactive, solutions-oriented approach to problem-solving and issue resolution.
  • Highly self-motivated and team performance-driven.
  • Able to lead and manage complex projects, complete assignments, and resolve issues proactively without oversight or direction.
  • Highly proficient in Microsoft Word, Outlook, PowerPoint and Excel.
  • Highly proficient with Salesforce.com.
  • Fluency in English (spoken & written) is essential.
  • For EMEA-based positions, other European languages would be advantageous.
  • Medical, dental, vision insurance
  • Parental leave
  • Paid time off
  • 401(k) plan with employee and company contribution opportunities
  • Life, disability, and accident insurance
  • Discounted employee stock purchase plan
  • Tuition reimbursement
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