Sup, Sales Operations Management

ServiceNow • Waltham, MA

4h • $94,000 - $155,100 • Remote

About The Position

What you get to do in this role:
Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast.
Act as a Business Partner to the reps and leadership you support.
Lead a team of specialists who are responsible for service provider specific account reps and accounts.
Responsible for the quality of work and productivity of each direct report. Including meeting SLA requirements for communication responses, Order Form requests and any urgent and non-standard asks that come to you and your team.
Analytical support and reporting (including QBR) by Region/District. Provide guidance / assistance in QBR deck preparation for team(s).
Drive adoption of forecasting tools and dashboards within respective regions
Provide trainings and guidance to sales and sales operations teams on key Service Provider initiatives.
Special Projects - Training curriculum, data cleanup, additional projects upon assignment or as they arise.
As new products, pricing changes, etc. are introduced, ensure sales readiness from training to systems and operational implementation.
Ensure governance around policy and procedure pertaining to crediting, ordering and pricing for your team.
Provide support on deal structuring and understanding of customer contracts guiding new business, upsell, and cross sell activities.
Act as a point of escalation for non-standard requests; be a liaison between sales and extended internal teams (ie: deals desk, order management, legal, revenue, FP&A etc.)
Attend quarterly leadership QBRs.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Has previous management experience.
• 2+ Years proven experience of Sales Operations in a software sales organization. Ideally including experience in Partner Sales Operations and firm knowledge of partner influence in a sales cycle.
• Has been in a sales supporting role previously.
• Proficient in the use of sales methodologies and sales force automation tools.
• Provided support on deal structuring.
• Proficient in PPT, Word and Excel.
• Strong listening, analytic and organizational skills.
• Team player with positive attitude.
• Excellent analytical and problem-solving skills with ability to drive conflict resolution.
• Excellent interpersonal, written and verbal communication.
• Ability to work in an aggressive, fast-paced environment managing multiple priorities.
• Must be hands-on with solid attention detail.
• Results Driven.

Nice To Haves

• Experience in Software as a Service is a plus.

Responsibilities

• Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast.
• Act as a Business Partner to the reps and leadership you support.
• Lead a team of specialists who are responsible for service provider specific account reps and accounts.
• Responsible for the quality of work and productivity of each direct report. Including meeting SLA requirements for communication responses, Order Form requests and any urgent and non-standard asks that come to you and your team.
• Analytical support and reporting (including QBR) by Region/District. Provide guidance / assistance in QBR deck preparation for team(s).
• Drive adoption of forecasting tools and dashboards within respective regions
• Provide trainings and guidance to sales and sales operations teams on key Service Provider initiatives.
• Special Projects - Training curriculum, data cleanup, additional projects upon assignment or as they arise.
• As new products, pricing changes, etc. are introduced, ensure sales readiness from training to systems and operational implementation.
• Ensure governance around policy and procedure pertaining to crediting, ordering and pricing for your team.
• Provide support on deal structuring and understanding of customer contracts guiding new business, upsell, and cross sell activities.
• Act as a point of escalation for non-standard requests; be a liaison between sales and extended internal teams (ie: deals desk, order management, legal, revenue, FP&A etc.)
• Attend quarterly leadership QBRs.

Benefits

• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed