Sales Operations Director

PwC • Dallas, TX

2d

About The Position

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Lead in line with our values and brand. Develop new ideas, solutions, and structures; drive thought leadership. Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. Balance long-term, short-term, detail-oriented, and big picture thinking. Make strategic choices and drive change by addressing system-level enablers. Promote technological advances, creating an environment where people and technology thrive together. Identify gaps in the market and convert opportunities to success for the Firm. Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Customer Consulting - Customer Experience team you are expected to lead the execution and management of multiple, simultaneous digital strategy engagements. As a Director you are expected to set the strategic direction, lead business development efforts, and oversee multiple projects while maintaining impactful executive-level client relations. This role is crucial in driving business growth, shaping client engagements, and mentoring the future leaders.

Requirements

• Bachelor's Degree
• 9 years of experience

Nice To Haves

• Master's Degree preferred
• Proficiency in Voice of the Customer Analysis
• Analyzing customer economics and business performance
• Conducting customer segmentations and segmentation strategies
• Developing customer-centric operating models
• Proficiency in pricing and profitability strategy
• Managing interactions with senior leadership
• Proven leadership in writing and visual communications
• Business transformation skills with quantifiable results

Responsibilities

• Establish and drive the strategic direction for digital strategy projects
• Spearhead business development to expand client base
• Oversee the management of multiple, concurrent engagements
• Build and maintain relationships with executive clients
• Shape client engagements to deliver significant results
• Mentor and develop the next generation of leaders
• Foster a collaborative and innovative team environment
• Confirm the adoption of advanced digital solutions

Benefits

• PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
• All hired individuals are eligible for an annual discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees