Sales Operations Director

Zendesk • Austin, TX

132d • $182,000 - $274,000

About The Position

As Director, Global Sales Strategy & Operations, you'll be a core strategic partner to the Global VP of Sales Development, operating at the centre of a global growth engine. You'll drive planning, performance insights, AI-powered innovation, and execution across regions. This is a high-trust, high-impact individual contributor role operating within a heavily matrixed organisation, with influence spanning Sales, Marketing, RevOps, Finance, Enablement, and Systems.

Requirements

• More than 7 years of experience in Sales or Marketing Operations, GTM Strategy, Business Partnering or similar roles within high-growth SaaS environments.
• A demonstrable passion for driving operational efficiency.
• Extensive experience partnering with senior sales leadership, ideally at a global or multi-regional scale.
• Deep understanding of the Sales Development function and top-of-funnel operations in a SaaS or subscription business.
• Proven ability to operate as a senior IC in a heavily matrixed environment, leading cross-functional collaboration and managing senior stakeholder relationships.
• High proficiency in Tableau and Snowflake for analytics and reporting; strong spreadsheet modelling capability.
• Experience integrating AI tools and automation into GTM workflows (e.g. lead scoring, predictive analytics, outreach automation, forecasting models).
• Knowledge and experience of global markets is imperative —you understand the operational and cultural dynamics of working across EMEA, Americas, and APAC.
• Excellent communication and influencing skills; able to navigate across regions, teams, and seniority levels with clarity and credibility.

Responsibilities

• Act as a trusted advisor and operator for the Global VP of Sales Development—shaping global strategy, planning, and helping them drive the operating rhythm.
• Lead key operational rhythms across regions, working with the local teams — including headcount planning, coverage design, capacity modelling, funnel analysis, and quota alignment for Sales Development.
• Integrate and scale AI tools and GTM workflows —from lead scoring and routing to productivity signals and conversational intelligence.
• Own the development of end-to-end analytics and dashboards using Tableau and Snowflake, delivering insight on Sales development activity, pipeline generation, conversion metrics, performance trends, and funnel velocity.
• Partner across GTM Operations, Sales, Marketing, Finance, Enablement, and Revenue Operations to align Sales Development strategy with broader corporate goals.
• Position Sales Development as a strategic growth lever across the business, ensuring it gets the visibility and investment it deserves as a key driver of pipeline and revenue.

Benefits

• The US annualized base salary range for this position is $182,000.00-$274,000.00.
• This position may also be eligible for bonus, benefits, or related incentives.
• Hybrid work experience designed at the team level to give a rich onsite experience while also allowing flexibility to work remotely for part of the week.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services