Sales Operations & Customer Experience Analyst

Taylor • Eden Prairie, MN

76d • $78,000 - $110,000

About The Position

Taylor Corporation is looking for an Analyst to join our dynamic Sales Operations & Customer Experience team focused on driving revenue, sales, and customer insights by working across Sales, Finance, IT, Marketing, and Customer Experience. This role is ideal for someone who thrives on transforming data into actionable intelligence and enjoys collaborating across departments to improve performance and decision-making.

Requirements

• Bachelor's degree or a minimum of 3 years of experience in data analysis, business intelligence, or a related role
• Proficiency in SQL, Excel, and data visualization tools (e.g., Power BI, Tableau)
• Strong understanding of statistical methods and data modeling techniques
• Ability to work independently under general supervision and manage multiple priorities
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences
• Demonstrated initiative and curiosity in solving business problems through data

Nice To Haves

• Educational background in Business, Data Analytics, Statistics, or Information Systems
• Experience working with CRM systems (e.g., Salesforce) and ERP platforms
• Familiarity with sales operations, compensation structures, and performance metrics
• Exposure to customer experience analytics and operational performance tracking
• Knowledge of data governance frameworks and best practices
• Experience leading or participating in cross-functional project teams
• Advanced degree or certifications in analytics, data science, or business intelligence

Responsibilities

• Analyze, and model sales operations data including sales compensation, performance, effectiveness, and customer experience metrics
• Design, develop, and maintain business reporting solutions using tools such as Power BI, Tableau, Python, or similar platforms
• Collaborate with Sales, Finance, IT, Marketing, and other business leaders to identify analytical requirements and data sources
• Interpret data using statistical analysis, data mining, and aggregation techniques to uncover trends and opportunities
• Translate complex data sets into clear, concise reports and dashboards that support strategic decisions
• Support data governance initiatives by ensuring data accuracy, consistency, and integrity across systems
• Partner or lead cross-functional teams on data-related projects and initiatives, providing guidance and oversight
• Present findings and recommendations to senior leadership and stakeholders

Benefits

• Comprehensive benefit package including several health plans to choose from
• Dental and vision insurance
• Wellness programs
• Life and disability coverage
• Flexible spending accounts
• Health savings accounts
• 401(k) plan with company match
• Paid time off (PTO)
• 64 hours of annual holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees