Sales Operations Coordinator

Centric Brands-posted 3 months ago
$60,000 - $70,000/Yr
Full-time • Entry Level
Hybrid • New York, NY
1,001-5,000 employees
Apparel Manufacturing
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The Sales Operations Coordinator for Centric Brands' Kids Division plays a key role in supporting the sales process from order creation through to delivery. This individual serves as a critical liaison between internal departments, sales representatives, and retail partners to ensure operational accuracy, timely fulfillment, and exceptional customer service. The ideal candidate is detail-oriented, highly organized, proactive, and thrives in a fast-paced, team-oriented environment.

  • Respond to customer inquiries via phone and email regarding orders, shipments, and deliveries, ensuring timely and accurate communication.
  • Accurately enter and manage orders in the system; troubleshoot and resolve issues related to oversold items, late deliveries, substitutions, and customer-specific requirements.
  • Maintain backup documentation for all orders and communication for audit and resolution purposes.
  • Support house sales representatives with order entry, order adjustments, and tracking sample needs.
  • Act as the main point of contact between Sales, Production, Operations, Imports, and Shipping to ensure smooth order flow and timely delivery.
  • Track and update the status of POs, shipments, and inventory; proactively communicate updates to internal and external stakeholders.
  • Partner with customer compliance departments to maintain compliance documentation and execute customer-specific routing and labeling requirements.
  • Lead the new vendor setup process, collaborating with customer operations, legal, and accounting to ensure timely completion.
  • Generate and distribute reports using SAP and Excel to track order fulfillment, delivery performance, and customer account status.
  • Research and analyze shipping discrepancies, delayed deliveries, and inventory availability to provide resolutions and insights.
  • Support ad hoc reporting needs for sales, operations, and customer service teams.
  • Assist with the coordination and setup of the showroom for seasonal markets and meetings.
  • Manage seasonal sample tracking for current and past collections to ensure proper availability and organization.
  • Bachelor's Degree preferred
  • 3+ years of experience in sales operations, customer service, or order management, preferably in the wholesale or fashion/apparel industry
  • Proficient in Microsoft Excel; experience with SAP is a strong plus
  • Experience with EDI systems and retail compliance standards
  • Exceptional organizational skills and keen attention to detail
  • Strong written and verbal communication skills
  • Ability to multi-task, prioritize effectively, and work under tight deadlines
  • Self-motivated, collaborative, and able to think critically and solve problems independently
  • Customer-focused with a strong sense of urgency and accountability
  • Industry-competitive salary
  • Comprehensive benefits plan (medical, dental, vision)
  • Matching 401(k)
  • Summer Fridays
  • Generous PTO
  • Merchandise discounts
  • Excellent career development opportunities
  • Work environment that reflects industry leadership
  • Social impact program focusing on volunteerism
  • Diversity, equity, and inclusion initiatives
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