Sales Operations Coordinator

Centric Brands • New York, NY

145d • $60,000 - $70,000 • Hybrid

About The Position

The Sales Operations Coordinator for Centric Brands' Kids Division plays a key role in supporting the sales process from order creation through to delivery. This individual serves as a critical liaison between internal departments, sales representatives, and retail partners to ensure operational accuracy, timely fulfillment, and exceptional customer service. The ideal candidate is detail-oriented, highly organized, proactive, and thrives in a fast-paced, team-oriented environment.

Requirements

• Bachelor's Degree preferred
• 3+ years of experience in sales operations, customer service, or order management, preferably in the wholesale or fashion/apparel industry
• Proficient in Microsoft Excel; experience with SAP is a strong plus
• Experience with EDI systems and retail compliance standards
• Exceptional organizational skills and keen attention to detail
• Strong written and verbal communication skills
• Ability to multi-task, prioritize effectively, and work under tight deadlines
• Self-motivated, collaborative, and able to think critically and solve problems independently
• Customer-focused with a strong sense of urgency and accountability

Responsibilities

• Respond to customer inquiries via phone and email regarding orders, shipments, and deliveries, ensuring timely and accurate communication.
• Accurately enter and manage orders in the system; troubleshoot and resolve issues related to oversold items, late deliveries, substitutions, and customer-specific requirements.
• Maintain backup documentation for all orders and communication for audit and resolution purposes.
• Support house sales representatives with order entry, order adjustments, and tracking sample needs.
• Act as the main point of contact between Sales, Production, Operations, Imports, and Shipping to ensure smooth order flow and timely delivery.
• Track and update the status of POs, shipments, and inventory; proactively communicate updates to internal and external stakeholders.
• Partner with customer compliance departments to maintain compliance documentation and execute customer-specific routing and labeling requirements.
• Lead the new vendor setup process, collaborating with customer operations, legal, and accounting to ensure timely completion.
• Generate and distribute reports using SAP and Excel to track order fulfillment, delivery performance, and customer account status.
• Research and analyze shipping discrepancies, delayed deliveries, and inventory availability to provide resolutions and insights.
• Support ad hoc reporting needs for sales, operations, and customer service teams.
• Assist with the coordination and setup of the showroom for seasonal markets and meetings.
• Manage seasonal sample tracking for current and past collections to ensure proper availability and organization.

Benefits

• Industry-competitive salary
• Comprehensive benefits plan (medical, dental, vision)
• Matching 401(k)
• Summer Fridays
• Generous PTO
• Merchandise discounts
• Excellent career development opportunities
• Work environment that reflects industry leadership
• Social impact program focusing on volunteerism
• Diversity, equity, and inclusion initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Apparel Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees