Sales Operations Business Partner

WeTravel•Chicago, IL

5h•Hybrid

About The Position

Hi! 👋 I'm Mark, VP of Finance and Operations here at WeTravel. I've spent my career building strong teams, optimizing operations, and driving meaningful impact across fast-growing SaaS environments. At WeTravel, I'm focused on empowering our teams, improving processes, and creating the foundations that help our partners and our organization grow with confidence. This role is primarily in-person (4 days per week) at our Chicago office in the Loop (20 N Wacker Dr), with one remote workday each week. How We Work The Sales Operations Business Partner will be responsible for supporting WeTravel’s Sales Team, as well as other functional areas—such as Marketing, Finance, and Product—as needed. In this role, you will be assigned to work with one or more Sales Leaders, providing governance, process management, and enablement support to help them effectively manage their teams in partnership with Sales Leadership. This is an individual contributor role that is mission critical to the success of our sales organization, and must always be focused on our customer, the Sales Leader, and Account Executive. To achieve that, you will work within an established cadence to create a relationship, understand the needs of managed team(s), share and analyze standard and custom reports, and be the go-to person to help create a frictionless selling environment (defined as maintaining sales policies, rep accountability, and suggesting process improvements). This person must be comfortable working within a standard sales tech stack and using our systems to adhere to our standard operating cadence. This includes utilizing all standard reports and dashboards to maintain data, pipeline, and forecast hygiene.

Requirements

Bachelor’s degree or equivalent experience.
3-5+ years of experience in Sales Operations, Sales Support, or Business Operations.
Experience in SaaS.
Experience with business analysis.
Experience with CRM programs (Salesforce, HubSpot, Sugar).
Skilled at using data to understand and implement system user requirements that drive business priorities.
Strong problem-solving skills, sound judgement, and ability to effectively influence decision-making.
Proven experience participating in cross-functional teams and/or other significant complex projects.
Excellent interpersonal and communication skills (both verbally and written).
Attention to detail, excellent organizational and time management skills.
Motivated, self-starter with strong attention to detail.
Innovative problem solving, analytical, and execution skills.
Excellent organization, communication, presentation, and interpersonal skills.
Logical Thinker – ability to solve problems quickly by identifying solution options and applying appropriate criteria to develop recommendations.
Demonstrates the ability to prioritize workload and drive deliverables based on priority, ensuring effective communication throughout the process.
A talent and desire to create efficiency and opportunity through business process improvement.
Dealing with ambiguity - can effectively cope with changes; can decide and act without having the total picture; isn't upset when things are up in the air; can comfortably handle risk and uncertainty.
Composure - Is cool under pressure; can handle stress; is not knocked off balance by the unexpected.

Nice To Haves

Possesses excellent interpersonal and leadership skills, with the ability to work within a matrix organization, manage multiple projects, and effectively communicate results and outcomes to cross-functional teams.
Possesses highly developed communication and interpersonal skills, with the ability to influence and persuade others through personal credibility, integrity, and professionalism.
A strong aptitude for leveraging CRM platforms to develop creative solutions for business challenges and opportunities.
Strong written and verbal communication skills.
Customer focused.
Participate within new functionality user acceptance testing.
Solution Architecture, Business Process Analysis & Design, and Planning - associated with strategy and program execution.

Responsibilities

Work with Sales Leaders to drive pipeline development/management and reliable forecasts.
Ensures team(s) adherence to defined sales methodology.
Gathers and analyzes information from various business systems including HubSpot and Tableau to produce actionable ad hoc reporting.
Work within, and share perspective/analysis of corporate reports and dashboards against defined KPI’s.
Provides advice, guidance, and consolidation of materials for business reviews, account planning and forecasting.
Responsible for data integrity and quality (Accounts, Contacts, Opportunities, Leads).
Must collaborate with data governance team and ensure that sales is doing their part to maintain data accuracy of information in HubSpot.
Provide ad hoc reporting or project work as needed by manager or partnered sales leader.
Work closely with Sales Enablement to provide supplemental onboarding of new/existing sales staff.
This person is also responsible to drive all reps and leaders through all training certification programs and escalating when certifications are not achieved.
Responsible for validation of all transactions and managing the process of correction and escalation as needed.
Manage lead flow through HubSpot and provide guidance on lead follow-up by defined SLA’s and KPI’s.
Represent the team cross-functionally and lead projects as needed.
Working within the broader Commercial Operations team to drive lead-to-cash optimization by aligning sales process, CRM, and customer journey stages to improve conversion rates, margin visibility, and forecast accuracy.
Translating data into action by delivering executive-level insights on coverage, productivity, win rates, pricing trends, and capacity planning.
Working within the broader Commercial Operations team to identify and eliminate revenue friction across tools, workflows, and handoffs, ensuring strong CRM adoption, clean data governance, and scalable operating discipline.
Partnering cross-functionally with Marketing, Finance, and Customer Success to align process, system utilization, KPIs, attribution, headcount planning, and performance metrics against any defined targets.
Serving as the strategic business partner to Sales leadership, owning leading indicators, forecasting integrity/metrics, pipeline health, corporate and ad hoc reporting, and revenue risk visibility across segments and regions.

Benefits

Your health matters – US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans that suit your needs.
Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
Work remotely for a maximum of 4 weeks per calendar year.
Extensive paid family leave.
Three paid volunteer days per year — take time to give back to causes you care about, on us.
2-week cross-functional onboarding program.
Cutting-edge equipment and tools to set you up for success.
Coverage for certain work-from-home (WFH) equipment.
Join an international, travel-loving team with a passion for adventure and innovation.
Employer-sponsored 401(k) plan with a 2% company match to support your long-term financial goals.
Commute/Transit benefit for Chicago office based employees.