Sales Operations Associate

About the position

Hawk Ridge Systems, an industry leader and one of the top Worldwide Resellers for DS SOLIDWORKS, has been providing intelligent state-of-the art 3D solutions for superior product design, engineering, and manufacturing companies for 25+ years. We provide software, hardware (including 3D printers and printing), training, technical support, and manufacturing for our customers. At Hawk Ridge Systems, we are not only dedicated to helping our customers grow, but we are also committed to challenging ourselves to develop new skills and reach new heights while priding ourselves on providing many career development opportunities throughout our Company! Additionally, we have been identified as a "Top Diversity Employer" by Circa, and more recently, we were recognized by Monster.com as a "Top Workplace for Remote Work". Be part of the huge growth opportunity in design and manufacturing solutions by joining our successful team at Hawk Ridge Systems. We are looking for a remote Sales Operations Associate. In this role, you will collaborate with customers, as well as our Sales and Order Management teams on pre-sales processes such as reconciling sales orders in our CRM, expediting orders, creating and maintaining customer records, processing change requests, compiling sales reports, and interfacing with vendors to assist with customer needs.

Responsibilities

• Collaborate with customers and Sales and Order Management teams on pre-sales processes.
• Reconcile sales orders in CRM.
• Expedite orders and create/maintain customer records.
• Process change requests and compile sales reports.
• Interface with vendors to assist with customer needs.

Requirements

• Ability to work Monday - Friday from 8am - 5pm PST.
• Accurate typing skills and enjoyment of data entry and repetitious administrative work.
• Adaptable, assertive, quick-learner, and self-starter with remarkable customer service skills.
• Self-motivated, high-energy, detail-oriented team player.
• Excellent verbal and written communication skills.
• Outstanding time management, organization, problem-solving, and prioritization skills.
• Ability to understand products and articulate their relevance in different industries.

Nice-to-haves

• Strong computer skills utilizing MS Office (including Excel).

Benefits

• Excellent Medical, Dental, Life Insurance, Long-Term Disability Insurance.
• Paid Parental Leave and Employee Assistance Program (EAP).
• Wellness initiatives and Competitive Compensation Plan.
• 401(k) plan with Company Match.
• Exceptional Time-Off Benefits including Vacation, Paid Sick time, Holidays, Birthday off, and Diversity, Equity, and Inclusion Day off.
• Outstanding Training, Onboarding, Mentoring, and Coaching.
• Amazing growth opportunities for Career Development.
• Work/Life Balance with flexibility for remote work.