Sales Operations Associate
About The Position
We are seeking a highly motivated Sales Operations Associate to join our commercial organization in Miami. This role is ideal for a recent college graduate or an early-career professional (1–3 years) with exposure to pharma, life sciences, CRO, or healthcare services sales, particularly in inside sales or commercial operations. This position sits at the intersection of inside sales, sales operations, and customer success, supporting our field sales team while developing the skills, product knowledge, and commercial acumen required to grow into a quota-carrying sales representative. The role offers strong formal and informal training, clear career progression, and hands-on exposure to complex enterprise sales cycles, patching vulnerabilities, and developing scripts for automated reporting and Key Performance Indicators (KPIs).
Requirements
- Bachelor’s degree (Business, Life Sciences, Health Sciences, Marketing, or related field preferred)
- 0–3 years of experience in inside sales, sales operations, business development, or customer-facing roles
- Exposure to pharma, biotech, medical device, life sciences, or CRO environments strongly preferred
- High attention to detail with strong organizational and analytical skills
- Comfortable working with CRM systems, Excel, and sales reporting tools
- Strong written and verbal communication skills
Nice To Haves
- Prior experience supporting enterprise or B2B sales teams
- Familiarity with clinical research services, healthcare SaaS, or professional services sales
- Demonstrated interest in building a long-term career in sales or commercial leadership
Responsibilities
- Support outbound and inbound sales activity, including lead qualification, account research, and opportunity follow-up
- Assist in managing early-stage sales conversations, meeting scheduling, and pipeline advancement
- Prepare sales materials, proposals, and account-specific content in coordination with senior sales leadership
- Participate in discovery calls, internal deal strategy discussions, and handoffs to field sales
- Own day-to-day CRM administration (e.g., Salesforce, HubSpot, or equivalent), ensuring data accuracy and consistency
- Maintain pipeline hygiene, deal stages, forecasting inputs, and activity tracking
- Generate and distribute weekly and monthly sales reports (pipeline, bookings, win/loss, activity metrics)
- Support sales process improvements, documentation, and automation initiatives
- Act as a key liaison between Sales, Customer Success, Marketing, and Operations
- Support customer onboarding workflows, contract execution, and account transitions to Customer Success
- Coordinate with marketing on campaign follow-up, lead routing, and account targeting
- Assist Customer Success with account insights, renewal tracking, and upsell/cross-sell identification
- Participate in structured sales training covering product knowledge, CRO services, consultative selling, and deal strategy
- Develop a strong understanding of clinical trials, life sciences services, and sponsor decision-making
- Progressively take on greater commercial responsibility with a defined path to a quota-carrying sales role
Benefits
- competitive salary
- Variable pay
- paid time off
- healthcare and retirement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
