Sales Operations Associate

Blockworks•New York, NY

2d•$85,000•Remote

About The Position

Blockworks is an information platform that sits at the center of the crypto industry. We transform raw, complex data and facts into actionable research, trusted alpha-driven insights, and world-class events. The result is transparency and confidence. We enable investors, operators, and institutions to see past the noise, make better decisions, and drive the industry forward. Who You Are: You’re an organized, detail-oriented team player with an unending passion for managing sales operations across multiple product lines. On top of that, you find great joy in helping to identify, streamline, and, if possible, automate processes to ensure efficient execution and impactful results. You thrive in roles where you can collaborate to coordinate operations across teams, exceed client needs, and drive upsell and renewal opportunities that contribute to long-term value. You love collaborating with other team members to create effective sales materials, document core processes, and continuously improve sales operations across all channels. You’re at home in most things sales ops-related and consider yourself skilled at tracking performance metrics, optimizing workflows, and continuously seeking ways to improve outcomes. You’re known for your thoughtful communication and reliability, and you pride yourself on building strong, authentic relationships with partners and teammates. What You’ll Do: As our Sales Operations Associate, you will help ensure our sales engine runs smoothly, with data, rigor, and repeatability. You will help co-create and operate the systems, processes, analytics, and insights required to help make Blockworks sales team operate efficiently and effectively. You will partner closely with sales leadership, customer success, and finance to drive revenue growth, retention, pipeline hygiene, forecasting accuracy, and operational efficiency. Every day will look a little different, but in general, you will do things like: Enable Sales and Customer Success Operations: You'll be responsible for providing day-to-day administrative and operational support, collaborating closely with Sales, Customer Success, and Finance teams to manage deal desk operations, supporting contract processes, and updating sales collateral (e.g., pitch decks, sheets, etc.). Proactively Monitor & Update Key Sales Information: You'll partner with members of the Sales and Customer Success teams to maintain and update internal systems with accurate account information, contracts, and campaign details, as well as manage account-related documentation, including contracts and billing information across platforms such as Hubspot, Baremetrics, and Stripe. Track KPIs and Key Performance Analytics: You’ll partner with Sales Leadership to proactively review and report on Sales and Customer Success KPIs and analytics (e.g., lead conversion, sales cycle length, upsell/cross-sell, average deal size, churn/renewal rates for subscription/SaaS offerings/other business lines). Maintain Sales Systems & Hygiene: You’ll partner across the Sales team to ensure internal systems (CRM, billing platforms, contract repositories like HubSpot, Baremetrics, Stripe) are accurate, consistent, and proactively updated. Build & Maintain Sales Infrastructure: You’ll ensure GTM systems (CRM, enablement tools, dashboards) are properly configured, well-used, and scalable, including from pipeline management, forecasting cadence, to CRM hygiene. Support Pipeline Quality & Process: You'll facilitate cross-functional deal reviews, escalation processes, backlog clearing, and pipeline quality reviews. Experimentation is frequent at Blockworks. Comfortability with being uncomfortable is a must.

Requirements

You’ve spent several years (ideally 2-4+) in sales operations, revenue operations, or a closely related role (in a subscription/SaaS and/or hybrid model).
You’re experienced with CRMs and the broader revenue tech stack (e.g., HubSpot, Stripe, Baremetrics, Salesforce) and have proven you can translate data into actionable ops improvements.
You’ve worked in fast-moving or growth-oriented organizations where process, analytics, and rigor mattered, and you understand what it takes to shift a business model (e.g., from one-time deals to recurring revenue).
You also naturally have a data-first mindset using metrics, experimentation, and customer feedback to drive decisions.
You have built frameworks and documented best practices, and you have adapted when things change.
You have influenced cross-functional teams, communicating clearly and driving results.

Nice To Haves

If you have led or heavily contributed to a full GTM tech-stack implementation or overhaul (CRM migrations, forecasting tool roll-out, enablement tooling, etc.), you'll stand out from the pack.
Significant experience in subscription/SaaS business models (churn, expansion, usage/adoption metrics) may also set you apart from other candidates.
In addition to that, if you have deep experience managing complex operations involving Hubspot, Baremetrics, and Stripe integrations, that is a big plus.
Lastly, if you’ve worked in a cross-functional support role (Sales + Product + Finance + CS) and know how to build alignment across those teams, we want to hear about it.

Responsibilities

Enable Sales and Customer Success Operations: You'll be responsible for providing day-to-day administrative and operational support, collaborating closely with Sales, Customer Success, and Finance teams to manage deal desk operations, supporting contract processes, and updating sales collateral (e.g., pitch decks, sheets, etc.).
Proactively Monitor & Update Key Sales Information: You'll partner with members of the Sales and Customer Success teams to maintain and update internal systems with accurate account information, contracts, and campaign details, as well as manage account-related documentation, including contracts and billing information across platforms such as Hubspot, Baremetrics, and Stripe.
Track KPIs and Key Performance Analytics: You’ll partner with Sales Leadership to proactively review and report on Sales and Customer Success KPIs and analytics (e.g., lead conversion, sales cycle length, upsell/cross-sell, average deal size, churn/renewal rates for subscription/SaaS offerings/other business lines).
Maintain Sales Systems & Hygiene: You’ll partner across the Sales team to ensure internal systems (CRM, billing platforms, contract repositories like HubSpot, Baremetrics, Stripe) are accurate, consistent, and proactively updated.
Build & Maintain Sales Infrastructure: You’ll ensure GTM systems (CRM, enablement tools, dashboards) are properly configured, well-used, and scalable, including from pipeline management, forecasting cadence, to CRM hygiene.
Support Pipeline Quality & Process: You'll facilitate cross-functional deal reviews, escalation processes, backlog clearing, and pipeline quality reviews.

Benefits

Remote-First: We're a remote-first organization with an office in NYC for you to utilize as you please.
100% Medical Coverage for You: Close to fully paid medical, dental, and vision insurance for you, and a significant portion covered for your dependents.
Flexible PTO: We have a flexible paid time off policy that doesn't limit the number of vacation days you can take.
Parental Leave: At Blockworks, all team members are eligible for 14 weeks of fully paid parental leave.
Hardware Stipend: Every team member has a stipend to use to purchase the tools and technology that help them be their most productive.
Learning & Growth Stipend: Every team member has a stipend to spend on their skill growth and professional development.
Career Growth: We prioritize skill growth and career development, and we have a clear, documented structure to take the guesswork out of individual development and career progression
Global & Diverse Team: We're a global team, and we're committed to creating an open, inclusive, and diverse work culture

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