Sales Operations Associate

Sitero LLC•Coral Gables, FL

2d•Hybrid

About The Position

Sales Operations Associate Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core strengths. For early phase studies through Phase-I clinical trials, our experienced team delivers high-touch services and technology to ensure the safety of all stakeholders across the clinical research community with an emphasis on ethics, compliance, and innovation. We are seeking a highly motivated Sales Operations Associate to join our commercial organization in Miami. This role is ideal for a recent college graduate or an early-career professional (1–3 years) with exposure to pharma, life sciences, CRO, or healthcare services sales, particularly in inside sales or commercial operations. This position sits at the intersection of inside sales, sales operations, and customer success, supporting our field sales team while developing the skills, product knowledge, and commercial acumen required to grow into a quota-carrying sales representative. The role offers strong formal and informal training, clear career progression, and hands-on exposure to complex enterprise sales cycles, patching vulnerabilities, and developing scripts for automated reporting and Key Performance Indicators (KPIs).

Requirements

Bachelor’s degree (Business, Life Sciences, Health Sciences, Marketing, or related field preferred)
0–3 years of experience in inside sales, sales operations, business development, or customer-facing roles
Exposure to pharma, biotech, medical device, life sciences, or CRO environments strongly preferred
High attention to detail with strong organizational and analytical skills
Comfortable working with CRM systems, Excel, and sales reporting tools
Strong written and verbal communication skills

Nice To Haves

Prior experience supporting enterprise or B2B sales teams
Familiarity with clinical research services, healthcare SaaS, or professional services sales
Demonstrated interest in building a long-term career in sales or commercial leadership

Responsibilities

Support outbound and inbound sales activity, including lead qualification, account research, and opportunity follow-up
Assist in managing early-stage sales conversations, meeting scheduling, and pipeline advancement
Prepare sales materials, proposals, and account-specific content in coordination with senior sales leadership
Participate in discovery calls, internal deal strategy discussions, and handoffs to field sales
Own day-to-day CRM administration (e.g., Salesforce, HubSpot, or equivalent), ensuring data accuracy and consistency
Maintain pipeline hygiene, deal stages, forecasting inputs, and activity tracking
Generate and distribute weekly and monthly sales reports (pipeline, bookings, win/loss, activity metrics)
Support sales process improvements, documentation, and automation initiatives
Act as a key liaison between Sales, Customer Success, Marketing, and Operations
Support customer onboarding workflows, contract execution, and account transitions to Customer Success
Coordinate with marketing on campaign follow-up, lead routing, and account targeting
Assist Customer Success with account insights, renewal tracking, and upsell/cross-sell identification
Participate in structured sales training covering product knowledge, CRO services, consultative selling, and deal strategy
Develop a strong understanding of clinical trials, life sciences services, and sponsor decision-making
Progressively take on greater commercial responsibility with a defined path to a quota-carrying sales role