Sales Operations, Associate Director

Guidehouse • Boston, MA

77d • $130,000 - $216,000

About The Position

At Guidehouse, we're purpose built to help clients meet complex challenges across both commercial and public sectors. Our teams work closely with clients to imagine a new future, build resilient solutions, and then operate programs for our clients to ensure sustained value. The Guidehouse Growth Office team promotes a collaborative culture through enhanced strategy, leadership, innovation, sales and marketing best practices. We are high-energy experts who are passionate about what we do and want to make an impact. The Associate Director of Sales Operations is a leadership role responsible for driving operational excellence across the firm's sales lifecycle and business developer organization and processes. This individual will lead enterprise-wide initiatives to optimize sales processes, performance analytics, and management of business developer processes. As a trusted advisor to senior leadership, including the C-suite, segment leaders, and segment growth leaders, the Associate Director will play a pivotal role in enabling scalable growth, enhancing sales effectiveness, and aligning sales operations with broader business objectives.

Requirements

• Minimum of 8-10 Years of Experience: Direct and proven experience in a similarly structured role preferably within a professional services or consulting firm; more than 8 years leadership experience is preferred.
• Minimum Degree Required: Bachelor's degree in Business, Accounting, Finance, Data Analytics or related field. MBA Preferred.
• Proficiency in AI tools, data engineering and visualization, and CRM platforms.
• Strong analytical skills with the ability to interpret complex data sets; Advanced excel skills a must.
• Exceptional analytical, communication, and stakeholder management skills.
• Experience working in a fast-paced, large, matrixed organization is a plus.
• Strong analytical skills with experience in data reporting and performance metrics.

Nice To Haves

• Strategic thinker with a hands-on approach to problem-solving.
• Familiarity with organizational change and talent development strategies.

Responsibilities

• Support organizational change initiatives and culture-building efforts within the business development function.
• Champion the use of sales enablement tools and methodologies to improve client engagement and conversion rates.
• Partner with segment leaders and pursuit teams to support strategic account planning, deal structuring, and proposal development.
• Deliver actionable insights on sales organization size, structure, and strategy through pipeline analysis, forecasting, and resource planning.
• Drive adoption of sales methodologies and tools that enhance client engagement and conversion.
• Facilitate workshops and training sessions to build sales capabilities across the organization.
• Manage sales credit and commission validation processes in collaboration with Finance, HR, and Compensation teams.
• Ensure accurate crediting, approval workflows, and timely commission payouts.
• Develop and maintain equitable and strategic crediting policies aligned with firm objectives.
• Support Growth Leaders in goal setting, performance evaluations, and career development planning.
• Partner with leadership to forecast staffing needs and recruitment strategies for business development roles.
• Oversee onboarding, training, and development programs tailored to sales professionals.
• Collaborate with Compensation and Human Capital teams to administer competitive compensation packages, including base salary, incentives, commissions, and bonuses.
• Partner with Finance and Executive Leadership to develop annual compensation budgets and forecasts.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees