Sales Operations Assistant

Lands’ End • Dodgeville, WI

117d

About The Position

As a Sales Operations Assistant, you support the maintenance and refresh of small-to-medium customer apparel programs, including but not limited to: providing guidance and support in the design of custom websites, determining which products customer will carry, developing creative materials from templates, understanding customer business requirements and how they relate to Lands' End processes, executing customer reporting needs, and supporting customer contacts in a number of other tasks as needed. Additionally, you work collaboratively with a variety of internal and external resources to execute processes and solutions that meet customer program requirements. These resources will include Call Centers, Business Outfitters Creative, A/R and Inventory Management, Web Development, Lands' End Order Services, Information Services, and outside vendors. You should also be willing to learn the Lean and Agile methodologies in order to provide quick turnaround on customer needs and keep an eye to improving the day-to-day operational processes as part of a team. Work with sales partner to execute upon the strategic vision for account growth; Sales Operations Assistant should also identify new opportunities for sales growth within the accounts and share with Account Executive assigned to account. May travel to marketing events as needed. Support the regular refresh and maintenance activities for assigned accounts. Act as main point of contact for customer - engage sales for activities surrounding ordering, contracts, new services/products, special events, rebrands, sharing promotions, or other potentially revenue generating activities. Coordinate and facilitate client meetings with a focus on retention and relationship building. Manage relationship and communication between cross-functional partners and customer. Actively identify areas for improvement and proposed solutions for those issues for both internal and client facing processes/procedures. Document Account Specialist processes for assigned account(s) following Process Documentation Templates/Processes. Participate in additional projects as assigned to achieve strategic business goals. Travel may be required 4-6 times per year to support accounts. May work on special projects/other duties as assigned.

Requirements

• Bachelor's degree in Business, Sales Operations, Marketing, or a related field.
• One year sales support experience supporting B2B clients.
• Proven track record of success in sales operations, with a focus on Mid-Market clients.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to build and maintain strong, long-lasting client relationships.
• Familiarity with CRM software and sales analytics tools.
• Knowledge of Lands' End Product is a plus.
• Willingness to travel as required.

Responsibilities

• Support the maintenance and refresh of small-to-medium customer apparel programs.
• Provide guidance and support in the design of custom websites.
• Determine which products customers will carry.
• Develop creative materials from templates.
• Understand customer business requirements and how they relate to Lands' End processes.
• Execute customer reporting needs.
• Support customer contacts in various tasks as needed.
• Work collaboratively with internal and external resources.
• Identify new opportunities for sales growth within accounts.
• Act as main point of contact for customer.
• Coordinate and facilitate client meetings.
• Manage relationship and communication between cross-functional partners and customers.
• Identify areas for improvement and propose solutions.
• Document Account Specialist processes for assigned accounts.
• Participate in additional projects as assigned.

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

What This Job Offers

• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Bachelor's degree