Sales Operations Analyst
About The Position
The Sales Operations Analyst plays a pivotal role in shaping and driving our go-to-market organization and revenue operations function. You will support the GTM team by owning the quote-to-order process in Salesforce and Zuora, ensuring accurate pricing, deal structures, and approvals. You’ll act as the primary escalation point for complex deals, maintain data integrity through reporting and audits, and support Deal Desk operations. In this role, you’ll also build Salesforce dashboards, document and enable internal processes, and provide insights that help sales leadership drive predictable revenue. This role requires an accomplished analytical mindset, a strategic thinker, experience in interacting with and presenting to leaders, and an ability to work independently while contributing to transformation programs across the GTM team.
Requirements
- Bachelor’s degree
- 2+ years in Sales Operations, Sales, or Finance preferably in a high-growth SaaS company
- Salesforce experience required
- Attention to detail and commitment to data accuracy
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
Nice To Haves
- Zuora experience preferred
Responsibilities
- Oversee the end-to-end quote-to-order process in Salesforce CRM and Zoura
- Assist sellers with the creation, validation, and approvals of customer quotes and service orders, ensuring accurate pricing, product configuration, contract terms, and billing requirements
- Serve as the primary escalation point for complex deal structures, pricing and terms exceptions, and approval workflows
- Manage our internal Sales Operations ticket queue with high responsiveness and accuracy
- Execute administrative tasks in Salesforce and our internal systems including opportunity ownership changes, administrative opportunity closures, account and contact merges, and manage the technical setup of Proof of Concept (POC) accounts
- Troubleshooting account provisioning and Zuora quoting errors to enable compliant quoting at scale
- Facilitate weekly Deal Desk meetings, documenting approved deviations from standard pricing or terms
- Assist with pricing change management
- Quoting / bundling / discounting
- Pricing change management
- Booking review & approval
- Support the team in building complex quotes for multi-year contracts, mid-contract amendments, split invoicing, and renewals.
- Coordinate and update quotes with approved legal language as requested by sales.
- Build and maintain rep-facing dashboards and “Source of Truth” reporting in Salesforce.
- Create and maintain enablement documentation around internal processes; conduct onboarding and ongoing training for these processes.
- Manage exception reporting to catch and fix data hygiene issues (past due close dates, incorrect renewal dates and values, etc.)
- Participate in regular audits, including month end, to ensure accurate bookings and revenue numbers
- Provide actionable insights to sales leadership
Benefits
- Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
