Sales Operations Analyst

PNY Technologies Inc • Parsippany-Troy Hills, NJ

98d • $50,000 - $60,000

About The Position

The main function of this position is to provide a high level of customer service and support the sales team. The individual will be the primary point of contact for customers and will manage administrative tasks and customer service inquiries to enhance sales efficiency and elevate customer service quality.

Requirements

• Bachelor’s degree or equivalent preferred
• Two years related experience
• Skilled in MS Excel, Word, PowerPoint
• Excellent communication skills, including ability to communicate effectively in English
• Excellent interpersonal skills
• Strong organizational skills

Responsibilities

• Primary point of contact for customers
• Support the sales team by managing administrative tasks and customer service inquiries
• Enhance sales efficiency and elevate customer service quality
• Identify and assess customer needs
• Ensure efficient resolution of customer issues across various channels
• Answer customer questions about products and services
• Handle customer inquiries, processing orders, updating and allocating backlog
• Coordinate the logistics of customer orders
• Maintain Account Specific Data, Routing Guides and price lists
• Assist the primary sales team with managing customer relationships
• Provide updates on order status and shipment schedules to customers
• Inform customers about any delays or changes in their order status
• Engage in interdepartmental collaboration to achieve shared objectives
• Efficiently handle the issuance and entry of RMAs, ensuring accurate documentation and timely resolution
• Initiate and process replacement sales orders to address customer needs, maintaining high standards of service and accuracy
• Heavy email correspondence
• Assist in other areas, as assigned

Benefits

• Medical, dental, vision coverage
• Basic life and AD&D coverage
• Short- and long-term disability
• 401(k) retirement plan
• Annual discretionary salary increases and bonuses
• Paid company holidays
• Paid time off
• Access to company-paid training
• Tuition reimbursement
• 529 college savings plan
• Pet insurance
• Legal and ID theft coverage
• Other voluntary insurance plans

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees