Sales Operations Analyst
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About The Position
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. We’re looking for an analytical and detail-oriented Sales Operations Analyst to join our growing Revenue Operations team. Our departmental mission is to empower Intercom’s go to market teams with the systems, insights, and strategies that drive predictable revenue growth and create exceptional customer experiences. In this role, you’ll support our rapidly evolving global sales organization by optimizing processes, managing our CRM system, and leveraging data to drive strategic business decisions. You’ll be a key cross-functional partner, collaborating closely with Sales, Customer Success, Business Systems, and Sales Enablement to ensure efficiency across the entire revenue cycle. Your contributions will directly enhance the effectiveness of our sales engine, ultimately contributing to a seamless and positive experience for our customers and fueling significant company growth. Your role is pivotal in designing scalable solutions to address the challenges and opportunities that come with the dynamic nature of our fast-growing company.
