Sales Operations Analyst

Altice USA • Tyler, TX

119d

About The Position

The Sales Operations Analyst's primary responsibility is to manage and provide billing support to all aspects of the Business to Business (B2B) Carrier & Enterprise sales & support teams. The Sales Operations Analyst is required to have the competence to manage highly complicated customized requests from both internal/external customers.

Requirements

• High School diploma or equivalent required.
• Minimum 2 years' experience in the telecommunications industry preferably with experience in Telecommunications technical aptitude, Customer Service, Order Entry, Provisioning.
• Strong analytical, problem-solving, and conceptual skills.
• Excellent interpersonal skills and ability to communicate with executive, senior management, peers, staff, vendors, and contractors.
• Ability to present and discuss technical, functional and management information in a clear and concise way.
• Experience using Microsoft Office Suite essential, experience with Salesforce.com preferred.
• Ability to perform multiple tasks and adjust priorities based on workload and direction from management and customer.
• Advanced communication skills, both written and verbal.
• Ability to effectively adapt to and apply rapidly changing technology to business needs.
• Demonstrated ability to resolve roadblocks to delivery in multi-organization teams.

Responsibilities

• Perform all necessary validation on submitted Access service requests from Carrier, sales, sales support in order to calculate early term fees in a timely manner.
• Verification of the circuit id, contract start/end dates and monthly revenue for requested order.
• Validate contract and addendums signed by the customer and Altice to determine any early penalties for disconnects prior to contract expiration.
• Ensure all financial information and calculations are correct based on contract and current billing.
• Manage all rerates and renewals as applicable.
• Confirm business case criteria have been met.
• Perform all required quality checks and accurately document the results.
• Strategically align with Account teams to gather necessary requirements to ensure requests are efficiently managed.
• Review product specific information in SFDC attachments to ensure approval and completeness for any adjustments entered into billing system.
• Attend customer calls for billing clarifications when needed.
• Participate in the automation process of billing systems.
• Work closely with IT/software design/Product team/Project Managers on system enhancements, process flows, product development testing and debugging.
• Support mapping process for Product launches and complete user acceptance testing (UAT) when needed.
• Maintain in-depth knowledge of the full Altice B2B Carrier & Enterprise Product line and the Operational Support Systems.
• Act as subject matter expert as it relates to the billing of carrier and enterprise delivered products.
• Handle special projects as needed.

What This Job Offers

• Industry: Telecommunications
• Education Level: High school or GED