Sales & Operations Advisor

DriveTime•Duluth, GA

About The Position

The Sales and Operations Advisor is a customer-obsessed professional operating within a streamlined structure that minimizes distractions and maximizes impact. We uphold a high standard of excellence in every customer interaction. By enabling our experts to focus fully on matching solutions to customer needs, we ensure every customer either leaves in a car or knows exactly what they need to do to purchase a vehicle from DriveTime. As a key member of the dealership team, the Sales and Operations Advisor is dedicated to mastering their craft—understanding customers deeply, knowing our inventory and financing options inside and out, and using that expertise to match every customer with the right solution. When engaging with customers, the Sales and Operations Advisor makes the most of every moment to support their journey. When not directly assisting customers the Sales and Operations Advisor contributes to the overall dealership operation, helping the team stay focused on their interactions and ensuring the store is always prepared to deliver an exceptional customer experience. The Sales and Operations Advisor is empowered to execute the operational tasks necessary to efficiently run the dealership and maintain a high level of compliance, customer satisfaction, and operational excellence.

Responsibilities

Connect and build partnerships with customers who have expressed interest in purchasing a vehicle with DriveTime.
Execute the DriveTime Nurture process to engage with interested customers and progress them forward in their car buying journey.
Guide customers through a world class tailored customer experience when they visit the dealership, utilizing the DriveTime sales process.
Introduce customers to the DriveTime family of companies as they begin their path of ownership.
Execute the Daily Strategy as set by the General Manager.
Know the dealership Inventory, website, OET experience, financing, and all related sales processes(trades, Upgrades, post sale, etc) to be the DriveTime expert.
Commitment to development of sales skills like negotiation, core competencies, customer experience skills, etc.
Maintains a high level of awareness to provide assistance to customers and/or team members as needed.
Actively contributes to personal development through feedback, personal performance improvement, training, and development.
Training Partner for incoming new hire Sales and Operations Advisors.
Engages in an efficient and highly effective team through collaborative employee relationships.
Understands and executes company directives, initiatives, and expectations.
Participates in a healthy, positive, and safe employment environment for all employees.
Partner with other Sales and Operations Advisors to complete tasks and responsibilities, meeting customer and company needs.
Responsible for Opening/Closing the store, Cash handling, Sales, Nurture, and basic to high level operations and inventory tasks.
Responsible for performing high level tactical activities including sales, operations, and inventory management including Huddles, sales process touchpoints, Service Drive management, and operational audits.
Responsible for all sale related items like tags, title/registration, etc
Understands and executes all administrative responsibilities including but not limited to deal documentation and cash handling, meeting company provided expectations.
Receives and executes assignments from the General Manager regarding optimization of talent and daily operational duties.
Understands and executes proper merchandising and quality control of inventory and ensures front line readiness at all times.
Point of Contact for Dealership Communications and Escalations.