MSHS Pacific Power Group-posted 17 days ago
$30 - $34/Yr
Full-time • Entry Level
Onsite • Mandeville, LA
101-250 employees

We are looking for a proactive, detail-oriented Sales Operations Administrator to join our team in Mandeville, LA. In this pivotal role, you’ll support the entire sales process—from estimate follow-ups to order administration—ensuring smooth customer experiences and effective internal coordination. This is an ideal opportunity for someone who enjoys managing details, streamlining processes, and being a dependable communication bridge between departments and customers. If you thrive in a fast-paced, team-oriented environment and are passionate about customer support and operational excellence, we want to hear from you.

  • Serve as the main contact for estimate follow-ups, helping customers move from quote to purchase.
  • Monitor the estimate tracker and keep the parts manager, director, inside and MRO sales teams informed throughout the sales process.
  • Support quick resolution of estimate issues, order updates, and documentation needs.
  • Contact customers proactively after estimates are sent to confirm receipt and interest.
  • Track all customer interactions and estimate stages in the CRM and ERP systems.
  • Generate daily, weekly, and monthly sales reports to identify performance trends.
  • Ensure data consistency across quotes, orders, and customer records.
  • Highlight upselling and cross-selling opportunities based on buying patterns.
  • Verify and process incoming sales orders.
  • Coordinate delivery and service timelines with logistics and operations teams.
  • Prepare necessary documents such as invoices, purchase orders, and shipping confirmations.
  • Identify inefficiencies and suggest improvements in sales workflows.
  • Help develop and maintain standard operating procedures for greater consistency.
  • Work closely with Sales, Operations, Finance, and Customer Service to ensure aligned communication.
  • Facilitate a smooth transition from sales to fulfillment and service delivery.
  • Excellent organizational and multitasking skills with strong attention to detail.
  • Sales-driven mindset with a customer-first attitude.
  • High emotional intelligence and effective interpersonal communication.
  • CRM and ERP system proficiency.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Prior experience in sales support, customer service, or operations.
  • High school diploma required
  • Associate or Bachelor’s degree in Business or related field preferred.
  • 2–4 years of experience in sales operations, sales administration, or customer service.
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Company Match
  • Paid Time Off (PTO) and Holidays
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • Life and Disability Insurance
  • Employee Assistance Program (EAP)
  • Professional Development Support
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