Sales Operation Specialist

First Class Air Support LLC•Louisville, KY

About The Position

Are you a driven and customer-focused professional who enjoys building relationships and closing deals? If you’re looking to grow your career in aviation sales and join a dynamic, fast-paced team, we have the perfect opportunity for you! First Class Air Support, an FCAH Aerospace brand located in Louisville, KY, is seeking a dedicated Sales Operation Specialist to manage customer accounts, develop new business opportunities, and deliver outstanding service to our global client base. What is FCAH Aerospace, family of Aviation companies… FCAH (First Class Air Holdings) Aerospace is a fast-growing organization that includes a family of brands, which collectively provide comprehensive aftermarket aviation solutions focused on delivering high-quality OEM, PMA, and aftermarket parts, maintenance, repair, overhaul, storage, disassembly, emergency equipment, and customer service. First Class Air Support, an FCAH Aerospace brand, is a leader in the global distribution of aftermarket aviation and cargo equipment, with an inventory of over 2 million parts, PMA distribution, and access to a worldwide network of suppliers and manufacturers. What you will be doing… As a Sales Operation Specialist, you will play a key role in supporting customers with First Class service by providing immediate responses to customer inquiries, purchase orders and order management related items. Your responsibilities will include:

Requirements

Associate’s degree in Business, Aviation Management, or a related field.
2+ years of experience in sales, customer service, or account management.
Excellent communication, negotiation, and interpersonal skills.
Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Ability to learn proprietary software and manage CRM data effectively.
Self-motivated and goal-oriented, with a passion for providing exceptional customer experiences.

Nice To Haves

Aviation or aerospace industry experience.
Experience working with ERP or CRM systems such as Quantum or Salesforce.
Bachelor’s degree in Business, Sales, or a related field.
Proven record of achieving or exceeding sales goals.

Responsibilities

Utilize a First In, First Out (FIFO) process for inbound quotes by thoroughly researching requests, gathering current market pricing, and providing timely responses to customers.
Deliver a consistently professional and service-oriented experience to ensure a First Class customer interaction.
Collaborate with the Asset Management team to ensure all price quotations reflect accurate, up-to-date, market-based information.
Conduct routine follow-ups with customers to confirm they have the information they need, using their preferred communication methods.
Support full coverage of phone, email, and third-party marketplace inquiries, ensuring availability 24/7/365 for global customer needs as part of the Sales Operations team.
Follow up on customer quotes at least twice daily during regular business hours and coordinate with internal teams to obtain any missing details required for accurate and timely responses.
Provide exceptional follow-up and customer support to drive repeat business and foster long-term partnerships.
Perform additional duties as needed to support department and company goals.