Sales Operation Program Manager II

Hyve Solutions•Fremont, CA

21h

About The Position

At Hyve Solutions, our mission is to empower customers, business partners, and employees to achieve success through shared goals, innovative strategies, and cutting-edge technology solutions. As a leader in data center solutions, we specialize in designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions for the world’s largest Cloud, Social Media, and Enterprise companies. We pride ourselves on fostering collaboration, driving innovation, and championing thought leadership. Our team is made up of diverse, forward-thinking individuals who challenge the status quo and work closely with some of the world’s most influential companies. Hyve Solutions is part of SYNNEX Corporation, a Fortune 500 company. Join a team that thrives on excellence in a fast-paced, high-growth technology environment! You will own the end-to-end production execution window—aligning customer demand with factory capacity, material availability, and outbound logistics to protect margins and deliver every server order on time. Acting as the nerve center between our customers, manufacturing lines, supply-chain partners, and freight teams, you will turn forecasts into committed ship schedules, dive onto the factory floor to remove roadblocks, and ensure every SLA is met or exceeded. Your focus on data-driven planning, rapid issue resolution, and cost coverage for change orders will safeguard profitability while expanding our customer base. You will report directly to the Supervisor of Program Management.

Requirements

Bachelor's degree OR Associate's degree plus 2+ years related experience OR Professional Certification plus 3+ years directly related experience.
2-5+ years experience
Advanced level skills in Microsoft Excel (pivot tables, vlookup, reporting, data analysis).
Experience using an ERP as well as Smartsheets.
Operations management experience within the manufacturing industry.
Knowledge of server products and compute manufacturing.

Responsibilities

Ensure adherence to Committed Customer Shipping Schedules and SLA requirements.
Highly focused on profitability, Increased revenue and new customer diversification.
Responsible for all activities related to Mass Production execution – capacity planning, material planning, material builds, Customer Need-By-Dates, Yield goals, Issue Resolution/Troubleshooting.
Responsible for working with the Customer, MFG, and Supply Chain on CTB dates and providing Shipping Commit Schedules based on MFG capacity and Material availability.
Responsible for executing to the committed shipping schedules. This includes regularly going into the Factory floor for troubleshooting, problem-solving, and escalations to cross-functional team leaders.
Responsible for working with Customer and Hyve Traffic Team on requirements such as coordinating with Freight Forwarders on required Truck Sizes, White Gloves Services (if required), Security requirements (i.e. truck cannot be un-sealed), Air Shipping, etc.
Responsible to coordinate with Customer and Traffic Team/Freight Forwarder for correct Logistics/Delivery window.
Responsible for monitoring and ensuring that Customer SLA requirements are met such as PO to RTS (Ready to Ship) cycle times, identify any Causes of Delays (CoD), and ensure that any Root Causes and Corrective Actions (RCCA) are properly tracked and implemented cross-functionally at Hyve or with the Customer. This includes working closely with MFG to ensure committed cycle times are met.
Responsible to track Customer re-work and change order requests and to ensure cost coverage before MCOs are generated.
VII. Responsible to track Customer sustaining requests such as Sustaining RDT, ACC/ACP qual, etc. and to ensure cost coverage before WOs are generated.