Guide, lead, and direct the market through effective management of Etihad insource team with the cargo commercial and operational strategy to maximize results for relevant market. Develop, implement, and execute strong country, area, and account plans to maximize Etihad Cargo's revenue, load factor, yield, and product mix. Develop, maintain, and steer customer relationships, including global key accounts (where the key account structure requires), regional key accounts, and local accounts at all levels.