Sales Manager

Office Depot

146d

About The Position

At Office Depot and Office Max, every leader is responsible for growing total sales within the location. The Sales Manager will partner with the General Manager to drive the overall sales culture within the location. He/she is accountable to achieving sales plan for all sales including copy and print, technology, subscriptions, and business services. He/she will assist in the day to day operations, and work with the General Manager to develop overall store strategies and tactics and is expected to know how the store is performing relative to the sales target/plan and will apprise the General Manager of results. Will articulate areas of opportunity and devise and execute an action plan to resolve. The person in this role also has accountability for driving the store’s overall sales training to ensure appropriate Office Depot and Office Max’s selling techniques are executed. This position develops talent, provides positive and constructive feedback, and appropriate coaching and counseling to associates. The person in this role will lead, motivate and inspire associates and foster a customer/client first environment resulting in a memorable and positive client experience; building customer retention, strong relationships, and brand awareness and loyalty. The Sales Manager is also a “Key Carrier” and will be considered the Leader on Duty in the absence of other management.

Requirements

• High School diploma or equivalent; Bachelor’s degree preferred.
• Business, Marketing, Retail Management, or another related field preferred.
• Minimum two years of experience in retail, including management and/or supervisory in a sales driven, customer-oriented company.
• Sales experience in a services industry a plus.

Responsibilities

• Leads, coaches and inspires associates, while fostering a culture that builds trust, brand loyalty and exceptional customer/client service delivery.
• Creates and manages a sales focused environment through the training and development of associates.
• Accountable for the assessment and development of all services and sales associates, ensuring that all associates have completed and maintain their certification, as applicable (print, tech, etc.)
• Deliver exceptional customer/client service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution.
• Builds a culture which drives sales through motivating associates to be product experts and customer focused.
• Responsible for increasing sales and profitability through conversion, AOV (Average Order Value), and customer satisfaction improvement across all categories.
• Accountable for velocity services and executes on new services product launches, including services and product protection plans.
• Drives merchandising sales contests.
• In the absence of the General Manager, manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control.
• Consistently maintains store appearance to company guidelines and keeps in a neat, clean, well-stocked environment.
• Responsible for managing performance, talent assessment, development and recognition of associates.
• Manages the performance appraisal process by delivering timely and valuable developmental feedback and reviews to all associates.
• Supports an environment that embraces diversity and encourages creative, innovative thinking and risk taking.
• Provides direction, coaching, and real time counsel related to all associate performance issues.
• Drives the recruitment, retention and development of a diverse range of talented people by participating in the interviewing and selection process.
• Leads daily, weekly, and monthly store meetings to ensure the accurate communication of company initiatives, policies and procedures.
• Obtains and maintains Sales Leader certification and other position specific certifications as required.

Benefits

• Competitive salaries
• 401(k)
• Opportunities to move and grow within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree