Sales Manager - BMW of Mt. Laurel
About The Position
Holman is a family-owned, global automotive services organization. BMW of Mt. Laurel has an outstanding opportunity for a Sales Manager to join their team and the Holman Family. The Sales Manager will be responsible for building, training, motivating, and maintaining a quality sales organization. This includes assisting in hiring sales consultants and conducting in-depth initial training sessions covering dealership selling systems, product knowledge, and professional conduct. The role also involves scheduling regular training sessions to review and reinforce sales techniques, product knowledge, and customer service skills. Key duties include negotiating trade-in deals, staying informed about used vehicle inventory and pricing, monitoring daily sales operations, researching market trends, cultivating customer relationships, and collaborating with the service department for a seamless post-sale experience. The manager will establish and enforce policies prioritizing customer satisfaction and set appraisal guidelines. Holman emphasizes providing rewarding careers and a positive work environment, guided by core values and a commitment to diversity, equity, and inclusion.
Requirements
- Bachelor’s degree in a related field or equivalent work experience
- Proficiency in using CRM software to manage customer interactions, track leads, and analyze sales data
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
- 3-5+ years’ experience, including 2+ at a leadership level
- Prior experience in automotive sales with a proven track record of success in selling vehicles and meeting sales targets
- Experience in a sales management role; proficient in analyzing sales data, identifying trends, and making data-driven decisions to optimize sales performance
- Breadth and depth of technical or functional expertise in own area of responsibility or department; may be acquiring knowledge of other related areas of departments
- Developing and implementing processes, methods, and tools to increase efficiency and accuracy
Nice To Haves
- Additional education, certifications, or other distinctions are a plus
Responsibilities
- Build, train, motivate, and maintain a quality sales organization.
- Assist in hiring of sales consultants and conduct in-depth initial training sessions covering dealership selling systems, product knowledge, and professional conduct.
- Schedule regular training sessions to review and reinforce sales techniques, product knowledge, and customer service skills.
- Negotiate trade-in deals with customers while maximizing profitability for the dealership.
- Stay informed about the dealership's used vehicle inventory, pricing strategies, and sales procedures.
- Monitor and manage daily sales operations to optimize efficiency and productivity.
- Research and analyze market trends, competitor activities, and customer preferences.
- Cultivate strong relationships with customers to enhance satisfaction and loyalty.
- Collaborate with the service department to ensure a seamless customer experience post-sale.
- Establish and enforce policies and procedures that prioritize customer satisfaction.
- Establish appraisal guidelines and standards for sales consultants to follow.
- Perform all other duties and special projects as assigned
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
- Paid sick leave benefit (for part-time and temporary employees in geographic areas with statutory paid sick leave)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
