Mercedes-Benz Sales Manager

Chapman Automotive Group•Tucson, AZ

45d

About The Position

At Mercedes-Benz of Tucson, we don't just sell cars — we deliver a luxury experience that matches the excellence and innovation of the Mercedes-Benz brand. As part of our ongoing growth, we're seeking an experienced and motivated Sales Manager to lead our dynamic team. This is an opportunity to join a dealership that values integrity, collaboration, and an elevated client-first approach in every interaction. The Sales Manager is responsible for developing, coaching, and inspiring our sales team to achieve outstanding results in a modern, consultative sales environment. This role blends leadership, technology proficiency, and client engagement to ensure every guest receives a personalized, world-class experience that reflects the prestige of Mercedes-Benz.

Requirements

Minimum 5 years of automotive sales experience, with at least 2 years in a management role (luxury brand experience strongly preferred).
Proven record of success in building, training, and developing high-performing sales teams.
Strong background using CRM, DMS, and digital retailing software to track performance and enhance customer experience.
Exceptional communication, leadership, and problem-solving skills.
Professional appearance and demeanor consistent with the Mercedes-Benz image.

Responsibilities

Recruit, train, and mentor Sales Consultants and Product Specialists to perform at their highest potential.
Foster a culture of teamwork, professionalism, and accountability across all sales operations.
Coach team members on utilizing our digital retailing and CRM tools to enhance client engagement and follow-through.
Conduct daily sales meetings, one-on-one coaching sessions, and performance reviews focused on continuous growth.
Develop and execute monthly and annual sales strategies that drive performance and profitability.
Analyze performance data and implement process improvements using dealership software systems.
Manage inventory levels, merchandising, and pricing strategies in collaboration with the General Manager.
Partner with marketing to develop events and campaigns that attract new clients and strengthen brand loyalty.
Ensure every client interaction reflects the values of trust, transparency, and sophistication expected of Mercedes-Benz.
Oversee client satisfaction efforts, including timely resolution of any issues or concerns.
Maintain visibility on the showroom floor and engage directly with guests to enhance relationships and referrals.
Uphold Mercedes-Benz brand standards throughout the showroom and all sales operations.
Ensure compliance with all dealership, manufacturer, and regulatory guidelines.
Work closely with Finance, Service, and Parts teams to deliver a seamless and premium ownership experience.
Participate in dealership and community events to build brand awareness and client loyalty.