Sales Manager (Full Time)

Carters Inc. • New York, NY

22h • Onsite

About The Position

As a Full Time Sales Manager, you will be the first face of the brand for growing families, assisting them with new baby essentials and preparing them for various parenting milestones. The role involves fostering a welcoming and inclusive environment, optimizing team skills, and educating the team on product styles, features, and benefits. Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, including Carter’s, OshKosh B’gosh, SkipHop, and Little Planet brands. Carter’s is recognized as the #1 most-purchased children’s clothing brand, known for quality products and a close-knit culture. The company invests in training and development programs for its teams, emphasizing connections, caring, teamwork, flexibility, and growth.

Requirements

• A positive and solutions-oriented mindset
• Effective and professional verbal and written communication skills
• The ability to manage multiple tasks at once
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• A variety of skills and experiences
• A high school diploma or GED
• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods of time; climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week

Responsibilities

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Maintain a genuine customer focus on the sales floor
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omni-channel experience while coaching others to success
• Lead and execute an assigned business focus area through planning and detailed follow through
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results
• Build customer loyalty through Company sponsored programs, including credit
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
• Recognize exceptional performance through positive reinforcement and appreciation
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls

Benefits

• Schedules that fit your life
• Health benefits
• Mental health benefits
• 30% discount on our brands
• Referral bonuses
• Education “Advance You” Program, which helps you earn a GED or a bachelor’s degree tuition-free or learn English as a second language
• Paid time off
• Holidays
• Parental leave
• Adoption assistance
• Charitable matching gifts
• Opportunity to build skills and grow as an individual
• Professional and personal development
• Development programs to help you grow in your current role and beyond

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees