Sales Manager

Living Spaces•Irvine, CA

About The Position

The primary role of the Sales Manager is to lead their departments of responsibility to exceed their set targets by ensuring the proper execution of our guest engagement model, frequent one on ones, performance management and Sales Floor Leadership, while maintaining the highest levels of guest satisfaction as measured by guest surveys. Success in the role of Sales manager requires having a 4-wall holistic approach to business operations.

Requirements

Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred.
5 years' experience in direct customer interactive environment required; high volume.
3 years of management experience required.
Equivalent combination of education and experience will be considered.
To perform this job successfully, an individual must be proficient in Microsoft Office including Word, Excel, and PowerPoint.

Responsibilities

Ensure that the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations.
Ensure that coverage is scheduled to optimize productivity and efficiency
Ensure all team members have completed training and demonstrate the ability to effectively execute to company expectations and ongoing training modules
Recruit, lead and develop all team members and develop a culture of passionate, high performance teams
Lead and develop team of Supervisors to execute the Guest Engagement Model proficiency through culture of coaching store teams daily
Take ownership of the sales floor and of financial outcomes through execution of the Sales and Operations standard work
Actively engage both team members and guests to assess execution of Living Spaces Guest Engagement Model
Handle escalated guest situations and resolution
Identify gaps using scorecards and behavioral misses and create business plans for people and process
Set clear expectations and hold teams accountable for performance results.
Inspire team members through coaching, mentoring and leading by example.
Host ongoing talent conversations that develop leadership skills to build store “bench”
Open and close the store as needed, including securing the building, enabling and disabling the alarms
Generate energy within the store through recognition and transparent in the moment conversations
Perform the role of Sales floor Leader ensuring all guests are being engaged and led through the buying journey.
Driving for results by developing dedicated focus around SOP’s, retail processes and procedures
Able to build a culture throughout store that drives the following positive company expected
Support and mentor the training and onboarding coordinator to improve team member engagement and retention.
Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience, helping new team members feel valued and prepared for success.
Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders.
Provide strategic advice so direct reports will have accurate view of the market and the company’s future.
Prepare and implement comprehensive business plans to facilitate.
Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times.
Communicate and maintain trust relationships with shareholders, business partners, and authorities.
Able to delegate responsibilities and supervise the work of direct reports providing guidance and motivation to drive maximum performance.