TO Action Line

Hilton Grand Vacations•Hilton Head Island, SC

23d

About The Position

As a Sales Manager Action Line TO you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: To generate maximum sales efficiencies, while maintaining or exceeding targeted net sales volume. Must promote and support all aspects of the branded Hilton Grand Vacations (HGV) culture. Supervises the sales line through coaching, modeling and reinforcing effective sales and customer service practices, behaviors and results. Schedules, plans, and directs the activities of a sales force of Sales Executives to obtain maximum sales volume. Must maintain a professional and personal image that upholds the HGV standards of integrity, quality and service to customers Provides training, coaching and ongoing support to Sales Executives, including overseeing new team member onboarding and providing career development planning and opportunities. Continually reviews and proactively manages the overall performance of all direct reports. Conducts one-on-one reviews with Sales Executives, to build more effective communication, to understand training and development needs, and to provide insight for the improvement of their performance. Develops and executes personal development plans for all direct reports to improve sales skills, increase professionalism and effectiveness. Assists in recruiting and hiring Sales Executives utilizing company established criteria and processes. Ensures communications from senior management, changes in policy or procedure, and company information are funneled down to all team members, via team meetings, one-on-one meetings, email, and regular interpersonal communication. Make business decisions that are financially responsible, accountable, and justifiable in accordance with company policies and procedures. Plans and allocates resources to effectively staff and accomplish the work to meet performance goals. Reviews performance data that includes sales, financial, and activity reports to monitor and measure team productivity and overall effectiveness. Prepares periodic reports for senior management, as needed or requested, to track goal accomplishment. Demonstrates positive and effective resolution of guest/owner and team member concerns. Serves as a role model, consistently exhibiting the Hilton Values and the highest ethical standards. Holds self and other accountable for their actions and results, using coaching and progressive discipline when performance standards are not met or Company guidelines are not followed.. Supports the Director of Sales (DOS) and Senior Sales Manager by challenging the way things have always been done; looking at problems, processes and solutions in new ways; identifying novel solutions to old problems by trying new methods and technologies. Provides assistance as a closer to Sales Executives as needed.

Requirements

High School diploma/GED.
Must have at least 3-5 years of experience in Vacation Ownership/Timeshare sales.
Must have at least 3+ years of experience managing a Sales team in the Vacation Ownership/Timeshare industry.
Must have excellent verbal, written, and interpersonal communications skills.
Must have an active Florida Real Estate license.
Able to work a flexible schedule to include evenings, weekends, and holidays.
Strong working knowledge of Microsoft Office.

Nice To Haves

5+ years of experience in Vacation Ownership/Timeshare sales preferred.
Bachelor's degree helpful.

Responsibilities

Generate maximum sales efficiencies, while maintaining or exceeding targeted net sales volume.
Promote and support all aspects of the branded Hilton Grand Vacations (HGV) culture.
Supervise the sales line through coaching, modeling and reinforcing effective sales and customer service practices, behaviors and results.
Schedule, plan, and direct the activities of a sales force of Sales Executives to obtain maximum sales volume.
Maintain a professional and personal image that upholds the HGV standards of integrity, quality and service to customers
Provide training, coaching and ongoing support to Sales Executives, including overseeing new team member onboarding and providing career development planning and opportunities.
Continually review and proactively manage the overall performance of all direct reports.
Conduct one-on-one reviews with Sales Executives, to build more effective communication, to understand training and development needs, and to provide insight for the improvement of their performance.
Develop and execute personal development plans for all direct reports to improve sales skills, increase professionalism and effectiveness.
Assist in recruiting and hiring Sales Executives utilizing company established criteria and processes.
Ensure communications from senior management, changes in policy or procedure, and company information are funneled down to all team members, via team meetings, one-on-one meetings, email, and regular interpersonal communication.
Make business decisions that are financially responsible, accountable, and justifiable in accordance with company policies and procedures.
Plan and allocate resources to effectively staff and accomplish the work to meet performance goals.
Review performance data that includes sales, financial, and activity reports to monitor and measure team productivity and overall effectiveness.
Prepare periodic reports for senior management, as needed or requested, to track goal accomplishment.
Demonstrate positive and effective resolution of guest/owner and team member concerns.
Serve as a role model, consistently exhibiting the Hilton Values and the highest ethical standards.
Hold self and other accountable for their actions and results, using coaching and progressive discipline when performance standards are not met or Company guidelines are not followed.
Support the Director of Sales (DOS) and Senior Sales Manager by challenging the way things have always been done; looking at problems, processes and solutions in new ways; identifying novel solutions to old problems by trying new methods and technologies.
Provide assistance as a closer to Sales Executives as needed.