Sales Manager-MGO- Denver

Chili's•Denver, CO

2d•Hybrid

About The Position

The Inside Sales Manager is responsible for managing all banquet and catering inquiries and converting qualified leads into booked business. This role focuses on responding quickly to web and phone leads, qualifying events, preparing proposals, securing deposits/contracts, and providing a clean handoff to the Event Manager to ensure flawless execution. The ideal candidate is highly organized, responsive, detail-oriented, and driven by closing business and delivering exceptional guest service.

Requirements

Prior banquet, catering, hotel, or restaurant sales experience preferred
Experience working with a CRM or sales pipeline system
Strong written and verbal communication skills
Highly organized and detail-oriented
Comfortable working in a fast-paced environment with multiple open leads at once
Demonstrated ability to close business and ask for the sale
Proficient with Microsoft Office and basic computer systems
Ability to work occasional evenings/weekends based on business demand

Responsibilities

Manage all banquet and catering leads generated via web, phone, third-party platforms, and walk-ins
Respond to new inquiries within established response-time standards
Qualify events based on size, date, budget, menu, and operational feasibility
Build customized proposals and event packages based on guest needs
Present menu options, pricing, room availability, and event details clearly and confidently
Secure deposits and signed contracts to confirm events
Enter, track, and update all opportunities and client communication in the CRM
Maintain accurate pipeline data and follow-up tasks within the CRM
Convert leads into confirmed events and meet monthly/quarterly sales and conversion goals
Coordinate a professional handoff to the Event Manager once the event is booked
Ensure all events are documented clearly for operations teams
Work collaboratively with banquet, culinary, and management teams to ensure alignment
Provide excellent phone and email etiquette and timely communication with all guests
Assist guests with basic event questions such as A/V, linens, room layout, timing, etc.
Maintain organized electronic files, proposals, contracts, and event notes
Handle adjustment requests, changes, or additions prior to handoff as appropriate
Participate in weekly event/banquet meetings as needed to review upcoming business
Support outbound sales efforts as needed during peak seasons