Sales Manager

TDS Telecom•Middleton, WI

6d•Onsite

About The Position

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a Sales Manager, you will serve as a leader for new and existing sales, revenue generation, and promotion activity for our commercial customers. You will be responsible for development and implementation of programs and strategies that maximize the Company’s market share through the acquisition, retention, and growth of TDS business solutions. You will be the primary customer-facing company representative in each local market. You will direct and manage a team of business-to-business solution sellers, Account Executives and Account Managers. You will manage the local office and foster community engagement with business leaders and commercial developers. You will be responsible for meeting and exceeding budgeted sales goals/quotas, and spearheads market expansion. Working directly with other leaders at TDS, you will ensure exceptional service for both internal and external customers by identifying opportunities to leverage TDS’ full complement of solutions and technology offerings which encompass, hosted and premise-based VoIP solutions, managed services, and fiber solutions. You must be in an “always teaching” mode which includes on-the-job training, product knowledge, competitive analysis, technical knowledge, and interpersonal skills. The success of the sales team is dependent upon your knowledge, commitment, and ability to communicate. You must be able to win the confidence and trust of the team to ensure cohesiveness and consistency. Location: You will report to our Middleton, WI office 5 days/week with working hours of 8:00am-5:00pm CST Monday-Friday.

Requirements

Bachelor’s degree OR 4+ years professional work experience.
5+ years industry related experience.
4+ years selling experience.
3+ years of supervision or leadership experience.
Must have and maintain a valid driver’s license.
Entrepreneurial mind-set: take ownership in the development of business opportunity, take responsibility for the success of the team, identify, and pursue new revenue opportunities, and persist when faced with difficult challenges presented by internal and external sources.
Ability to accomplish goals by securing the support and cooperation of individuals outside your span of control; ability to sell others.
Ability to show judgement and initiative and accomplish job duties.
Ability to use automated reporting, analysis and follow complex processes.
Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education, or extracurricular activities.
Ability to clearly and effectively set goals and attain them as evidenced of a track record of success.
Ability to quickly learn and grasp new concepts and material.
Knowledge of finance and accounting fundamentals.
Genuine interest in helping others including team members, customers, referral sources.
Excellent verbal, written communications and presentation skills including the ability to present and explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone.
Competitive orientation and the ability to think strategically.
Extensive list of industry contacts and customer references.
Confidence coupled with necessary empathy to quickly set any customer at ease.
Ability to work independently or interdependently depending on the circumstances and then inspire others to do the same. History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions, and effectively implementing the decision.
Intimate knowledge of our product line.
Successful history of recruiting, training, and support sales team members.

Responsibilities

Lead a team of sales professionals and develop strategic and tactical sales plans to meet and exceed sales goals and quotas. Analyze market conditions and competitive positioning. Report activity and results on weekly, monthly, quarterly, and annual basis. Be committed to providing the necessary combination of personal production and successful coaching of the entire sales team to achieve the objectives.
Manage and monitor business office operations and personnel. This includes coaching, recruiting, and hiring sales professionals, onboarding, training, development, employee engagement, succession planning, performance evaluation, discipline, termination.
Build, maintain and nurture excellent inter-department working relationships. This includes joining various projects and committee’s on behalf of the entire sales organization, meeting monthly with other managers from other departments to ensure the alignment of goals, meeting weekly with peers from all markets to review and discuss consistency of process and policies and provide feedback and direction to local marketing managers, product management and development teams as needed.
Manage and ensure compliance with CRM utilization, contract negotiations, processing of sales orders, and policies and procedures. Ensure office efficiency by maintaining a high level of employee knowledge with computer skills, required TDS systems and office equipment.
Attend appointments and demonstrations with Account Executives and/or Account Managers to prospect for new logo’s or grow existing customers to assist with sales. This may include personal involvement and taking the lead on large and/or complex sales projects, customer interface and/or escalations through other departments. Maintain key customer contacts and serve as senior resource for sales negotiation with new and existing accounts. Craft business cases and assess profitability and customer/company impact before deciding.
Develop and implement programs and strategies to represent TDS image and community relations with property owners and the business community.
Maintain and enhance technical knowledge and interpersonal skills by attending and/or leading professional development programs.
Participate in professional organizations, trade shows, industry events and customer entertainment activities. Maintain relationships with contacts, lead sources and key customers.
Perform other duties including department-wide assignments and special projects as required by Director-Sales.