Sales Manager

123 Exteriors•Waukesha, WI

34d•Onsite

About The Position

The Field Sales Manager (FSM) is responsible for leading, developing, and producing results through a field-based sales team, with a primary focus on storm restoration and retail exterior sales. This role is highly hands-on, requiring consistent field presence, direct selling activity, and lead-by-example coaching. The FSM recruits, trains, and manages high-performing sales representatives while actively participating in neighborhood canvassing, inspections, customer meetings, and deal closing. Success is measured daily through KPIs, revenue production, team development, and the delivery of 5-star customer experiences.

Requirements

Associate's degree preferred; high school diploma and/or equivalent GED with relevant experience required.
5+ years of experience in field sales with prior sales leadership or management experience
Strong background in storm restoration and retail home improvement sales preferred
Proven ability to sell, coach, and develop high-performing field sales teams
Exceptional leadership, communication, and interpersonal skills
Strong person-to-person lead generation and canvassing experience
Customer-focused mindset with a performance-driven approach
Valid driver’s license with acceptable MVR; constant field travel required
Attention to detail required
Ability to problem-solving and use critical thinking
Ability to handle conflict in a professional and courteous manner
Excellent verbal, electronic, and written communication, and customer service skills
Work with peers and all departments for the common goals of the organization
Reliable in meeting work commitments
Must be flexible and adapt to most any situation
Ability to utilize technology devices, software and application like CRMS, project management and/or ERP systems, previous experience with Microsoft Office Suites and basic computer skills required
Hours: 40 hours weekly and additional as needed
Location: to be performed at assigned Elite location Market
Ability to travel within the assigned Elite market 90% of the time

Responsibilities

Drive territory sales performance through direct field sales activity and team production
Execute storm and retail sales strategies aligned with GM and regional priorities
Establish individual sales quotas and track performance against KPIs
Assign and prioritize leads to optimize conversion and customer experience
Develop and implement targeted, neighborhood-level sales strategies following storm activity
Lead person-to-person lead generation through canvassing and direct customer engagement
Maintain a strong field presence inspecting properties, canvassing neighborhoods, meeting customers, and closing deals
Demonstrate Elite selling techniques, inspection standards, and customer engagement best practices
Mentor sales representatives in real-time through in-field coaching and ride-alongs
Reinforce consistent execution of sales processes, messaging, and brand standards
Recruit, onboard, and retain high-performing sales representatives
Train sales team members on products, selling systems, and operational workflows
Deliver ongoing classroom and in-field training focused on skill development and performance improvement
Conduct regular performance assessments, provide actionable feedback, and implement improvement plans
Lead team meetings, trainings, and motivational sessions to drive engagement and results
Ensure disciplined use of Elite CRM and sales systems across the team
Monitor sales activity, pipeline health, and customer communications for quality and compliance
Use dashboards and KPIs to identify performance gaps and coach accordingly
Hold sales representatives accountable to process adherence, data accuracy, and follow-through
Ensure every customer interaction reflects Elite standards and results in a 5-star experience
Monitor sales team communication with customers to ensure professionalism and consistency
Address customer issues or escalations in partnership with the General Manager
Represent Elite professionally in the field and local communities
Manage assigned sales budgets and control company-related employee purchases
Complete required reporting, documentation, and administrative responsibilities
Perform other duties as assigned in support of sales objectives