Sales Manager | The Landing at Hampton Marina, Tapestry

SHAMIN HOTELS MASTER • Hampton, VA

7d • $65,000 - $70,000

About The Position

The Catering Manager is responsible for overseeing all aspects of catering operations, including sales, event planning, execution, and customer satisfaction. They work closely with clients to understand their catering needs and preferences, coordinate event logistics, and ensure successful delivery of catering services.

Requirements

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.
• Previous experience in catering sales, event planning, or hospitality management, with a strong understanding of catering operations and customer service.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and project management abilities, with the ability to manage multiple events simultaneously.
• Knowledge of food and beverage trends, menu planning, and culinary techniques.
• Familiarity with catering software, POS systems, and event management tools.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Nice To Haves

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Responsibilities

• Sales and Business Development:
• Identify and pursue opportunities to generate catering sales through marketing efforts, networking, and relationship building.
• Meet with potential clients to understand their catering needs, preferences, and budgetary requirements.
• Prepare and present catering proposals, menus, and pricing quotes to clients, negotiating terms and finalizing contracts.
• Event Planning and Coordination:
• Work closely with clients to plan and coordinate all aspects of catering events, including menu selection, venue setup, décor, and entertainment.
• Coordinate with internal departments, such as culinary, operations, and logistics, to ensure seamless execution of events.
• Create detailed event timelines, production schedules, and floor plans to guide staff and vendors during setup, service, and breakdown.
• Staff Management and Training:
• Recruit, hire, train, and supervise catering staff, including servers, bartenders, chefs, and event coordinators.
• Provide ongoing coaching, performance feedback, and development opportunities to ensure staff members are skilled, motivated, and aligned with the company's objectives.
• Schedule staff assignments, manage labor costs, and maintain adequate staffing levels to meet event demands.
• Client Relations and Customer Service:
• Cultivate positive relationships with clients, ensuring their needs are met and expectations are exceeded throughout the catering process.
• Communicate effectively with clients to address any questions, concerns, or changes to event plans promptly and professionally.
• Provide personalized service and attention to detail to enhance the overall customer experience and earn repeat business and referrals.
• Financial Management and Reporting:
• Develop and manage catering budgets, forecasts, and financial goals, striving to achieve revenue targets and maximize profitability.
• Monitor catering sales performance, track expenses, and analyze financial reports to identify opportunities for cost savings and revenue growth.
• Implement pricing strategies, promotions, and upselling techniques to drive sales and enhance profitability.
• Compliance and Quality Assurance:
• Ensure compliance with all applicable laws, regulations, and licensing requirements related to food safety, sanitation, and alcohol service.
• Maintain high standards of food quality, presentation, and service, conducting regular inspections and audits to uphold company and industry standards.
• Address any issues or concerns related to food safety, sanitation, or service quality promptly and effectively.

Benefits

• In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager