Sales Manager - Wrentham Outlet

Dolce & Gabbana S.r.l.•Gahanna, OH

22d•Onsite

About The Position

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Sales Manager career opportunity available at our Wrentham Village Premium Outlet. ROLE Dolce & Gabbana Sales Manager is responsible for driving boutique performance through leadership, client development, and operational excellence. This role requires a strong understanding of luxury retail, a proven ability to lead and coach teams, and a passion for delivering exceptional client experiences. The Sales Manager supports the boutique’s strategic goals while upholding Dolce & Gabbana’s brand standards and values. MISSION · Provide impeccable service and act as a true ambassador of Dolce & Gabbana, ensuring every client experience reflects brand expectations. · Partner with Store Leadership on corporate initiatives, team development, employee relations, product training, and daily operations. · Oversee opening and closing procedures, holding store keys as needed, while ensuring compliance with operational and loss prevention standards. · Drive individual and store KPIs, including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment. · Develop and execute strategic action plans to drive sales and deepen client engagement in alignment with boutique goals. · Mentor and coach team members by sharing best practices and product knowledge. · Maintain a positive and collaborative work environment that encourages teamwork and creativity. · Support inventory accuracy by partnering with Operations on cycle counts and discrepancy resolution. · Leverage CRM to strengthen client relationships through appointment selling and client acquisition. · Demonstrate leadership and ownership of boutique standards, including visual merchandising and operational excellence. · Manage and resolve escalated client issues in partnership with Store Leadership, Client Services, and Operations. · Perform additional duties as assigned.

Requirements

3+ years of Luxury Retail Sales Experience
Excellent written and verbal communication skills
Women's and Men’s RTW experience
Results-driven with leadership capabilities
Adaptable and comfortable in a fast-paced environment
Flexible schedule availability including evenings, weekends, and holidays

Responsibilities

Provide impeccable service and act as a true ambassador of Dolce & Gabbana, ensuring every client experience reflects brand expectations.
Partner with Store Leadership on corporate initiatives, team development, employee relations, product training, and daily operations.
Oversee opening and closing procedures, holding store keys as needed, while ensuring compliance with operational and loss prevention standards.
Drive individual and store KPIs, including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment.
Develop and execute strategic action plans to drive sales and deepen client engagement in alignment with boutique goals.
Mentor and coach team members by sharing best practices and product knowledge.
Maintain a positive and collaborative work environment that encourages teamwork and creativity.
Support inventory accuracy by partnering with Operations on cycle counts and discrepancy resolution.
Leverage CRM to strengthen client relationships through appointment selling and client acquisition.
Demonstrate leadership and ownership of boutique standards, including visual merchandising and operational excellence.
Manage and resolve escalated client issues in partnership with Store Leadership, Client Services, and Operations.
Perform additional duties as assigned.