South End

Camden•Charlotte, NC

About The Position

Camden’s Sales Managers have overall responsibility for delivering sales excellence of their multifamily portfolio. Sales Managers foster a high-performing sales culture, create a sense of team purpose, motivation, and accountability. Sales Managers directly supervise the leasing team and serves as a driver to sales and revenue performance. With the support of leadership, Sales Managers train, develop, and empower leasing staff to achieve sales performance goals.

Requirements

Minimum of two years of leasing experience in residential property management required; supervisory experience preferred.
Ability to meet and exceed sales and customer service objectives.
Positive attitude, strong work ethic, and ability to lead and motivate others.
Maintain professional demeanor during high stress situation.
Self-motivated with the ability to take initiative without instruction.
Ability to work a varied schedule including weekends and holidays as required.
Proficiency in Microsoft Office Suite including Teams, Word, Excel, and Outlook.
Must possess professional written and verbal communication skills.

Nice To Haves

supervisory experience

Responsibilities

Oversee sales operations at one or more communities. Appropriately allocate resources to different communities based on business needs, including effectively scheduling team members to work at multiple communities.
Collaborates with leadership to set goals to exceed net market rent, revenue, occupancy, new leases, renewals, and customer sentiment score.
Motivates leasing team to capture all leads with a customer focused mindset and sets accountability for achieving sales goals.
Develops, trains and manages a high performing team by creating a trusting work environment, promoting cooperation, recognizing team and individual efforts, coaching through challenges in real time, and supporting career path goals. Maintains an open-door policy to address employee issues and concerns.
Proactively identifies opportunities and solutions to improve sales tools and processes; shares best practices with peers and leaders.
Responsible to ensure company initiatives shared by support teams are implemented.
Create weekly and monthly strategies to achieve portfolio goals by leveraging support departments and tools with a focus on underperforming metrics.
Engages and promotes resident retention by being customer focused with a commitment to timely communication and by leveraging Camden’s Loyalty Loop program.
Empowers and trains leasing team to overcome objections related to sales, retention and customer service. Serves as a point of escalation for unresolved issues.
Leads by example and contributes to Camden’s commitment to create a great place to work and a culture of high employee engagement with a focus on our mission to improve lives, one experience at a time.
Demonstrates exceptional ability to communicate and connect with team members including consistent and frequent one-on-one check-ins and sales team meetings.
Maintain current knowledge and understanding of the industry, competition, and market and apply this knowledge to gauge the portfolio’s success to improve results and surpass competitors.
Monitor customer relationship management tools and sales performance dashboards to improve sales and improve efficiencies and effectiveness.
Timely complete administrative tasks, including system-based approvals.